See a list of upcoming workshops
Global Professional Services is pleased to announce a new virtual, instructor-led training offering, Premium Workshops. These interactive, small-group workshops are designed to provide a personalized experience with a significant practical hands-on component. Each 2-hour workshop will cover a specific topic and will constitute a combination of lecture and hands-on practical exercises. Participants are encouraged to ask questions and s
hare their screens. Class sizes are limited to a maximum of 12 attendees to enable active participation.
We are also happy to work with you if you would like to schedule training for a group at your organization, don’t see the topic you would like to cover, or would like to request a workshop be delivered in another language. Our standard training offerings can be found on our Consulting Services page, and you may contact premium.services@clarivate.com with questions or for a custom training quote.
Have questions about our workshops? Check out our FAQ, or contact us at training.services@clarivate.com.
Refund policy: If you cannot attend a workshop, please let us know at least 10 business days in advance. We cannot give refunds, but we will help you find another session that fits your schedule.
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Troubleshoot Discovery Linking Issues Workshop
Instructor: Kevin Lane-Cummings
This workshop includes hands-on, individualized troubleshooting with a product expert to help participants identify the causes of full-text linking problems in their discovery services and fix them so patrons can access the content they need. Each participant will leave the session with a troubleshooting toolkit tailored to their own institution.
We Will Cover:
- Link management
- Local inventory linking
- Proxy problems
Learning Outcomes:
- Identify e-resources in your Institution Zone that are not activated but should be and learn how to distinguish between intentionally and unintentionally deactivated e-resources
- Ensure the correct use of library-specific linking parameters
- Confirm that proxies are set correctly for off-site access to e-resources
- Determine whether a broken link is due to link-resolver or CDI-record issues, and resolve those issues
Workshop Pre-requisites:
(a) Alma User Roles: Repository Manager or Electronic Inventory Operator Extended
(b) Bring examples of linking issues from your discovery service; that is, discovery search results that involve some or all of these issues:
- Patrons need help finding the e-resource in your discovery service even though you subscribe to or own it
- Patrons cannot access the full text of the resource from the vendor
- Patrons cannot access an e-resource when not on your institution's internal network
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Time slot 1:
APAC-friendly times
Wednesday, December 6
10 AM - 12 PM Sydney
12 PM - 2 PM Auckland
Tuesday, December 5
3 PM - 5 PM Los Angeles
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Time slot 2:
EMEA and AMERICAS-friendly times
Wednesday, December 6
8 AM - 10 AM Chicago
2 PM - 4 PM London
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Configuring Resource Types in Primo VE Workshop
Instructor: Jenny Draeger
Are parts of your collection hard to discover? As a Primo VE Administrator, Reference Librarian, or Cataloger, what can you do to improve user access to the resources you have in your collections? Participants will leave with the knowledge to apply changes to live views in their production environment.
We Will Cover:
- Primo VE resource types and how to configure them to improve search
- Applying resource types in Primo VE
- Network Zone applications
Learning Outcomes:
- Raise awareness of the resource types that are available and configurable in Primo VE
- Learn about the situations where different resource types are useful to Primo VE searchers
- Understand how to configure, apply, and display resource types in Primo VE
- Ensure NZ customers know how to add resource types to their environments
Workshop Pre-requisites:
(a) Alma User Roles: Discovery - Administrator
(b) Working in your library's live environment is recommended. A sandbox environment will also be available for participants.
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Time slot 1:
APAC-friendly times
Wednesday, October 11
9 AM - 11 AM Sydney
11 AM - 1 PM Auckland
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Time slot 2:
EMEA and AMERICAS-friendly times
Wednesday, October 11
8 AM - 10 AM Chicago
2 PM - 4 PM London
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Making the Most of Data Visualization for Alma Workshop
Instructor: Yoel Kortick
Have you tried using Data Visualization but could not display the data in your preferred format or take full advantage of the rich functionality? Do you want the rest of the library staff to be able to make evidence-based decisions from the data visualization reports? No prerequisite knowledge of using data visualization is required.
We Will Cover:
- Making various data Visualization Workbooks (reports)
- Creating objects from these reports to provide them to the library staff
Learning Outcomes:
- Understand the different options for creating a variety of data visualizations
- Share data visualizations with the library staff
Workshop Pre-requisites:
(a) Alma User Roles:Analytics Administrator,Design Analytics
(b)The hands-on exercises will take place in your live environment. Data visualization is read-only and does not change any data.
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Time slot 1:
EMEA and AMERICAS-friendly times
Tuesday, October 31
10 AM - 12 PM Chicago
3 PM - 5 PM London
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Time slot 2:
APAC-friendly times
Wednesday, November 1
11 AM - 1 PM Perth
2 PM - 4 PM Sydney
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Configuring SUSHI Harvesting and Loading COUNTER Data Workshop
Instructor: Rachel Bellavia
Does your library want to automate its electronic resource usage statistics tracking? Alma can ingest and report on the statistics information supplied by content providers in COUNTER format. Participants will leave the session with a configured SUSHI account and an understanding of working with COUNTER files.
We Will Cover:
- COUNTER data and SUSHI harvesting overview
- File loading and SUSHI accounts configuration demos
- Common issues and data loading troubleshooting tips
- Hands-on COUNTER file loading and SUSHI account configuration for your institution
Learning Outcomes:
- Set up and begin harvesting usage data
- Understand common errors in COUNTER report files
- Troubleshoot SUSHI account connection errors
Workshop Pre-requisites:
(a) Alma User Roles: Vendor Manager
(b) Access to vendor COUNTER reports and SUSHI credentials
- If you are not an Acquisitions Administrator, ensure that an administrator has defined a COUNTER Subscriber in your environment.
- Bring credentials for COUNTER 5 SUSHI harvesting from at least one provider.
- Optional: bring at least one COUNTER report to upload manually.
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Time slot 1:
EMEA and AMERICAS-friendly times
Wednesday, November 15
8 AM - 10 AM Chicago
2 PM - 4 PM London
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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Time slot 2:
APAC-friendly times
Thursday, November 16
10 AM - 12 PM Sydney
12 PM - 2 PM Auckland
Other time zones
Price per seat: $300 USD
*REGISTRATION CLOSED*
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