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Dear Customers,

As we continue to monitor the spread of the novel coronavirus (COVID-19) and its global impact, we’re providing this update on Ex Libris operations.

We share your concern and are actively supporting our customers, end users and employees around the world with expanded online access and work-from-home opportunities as necessary. We have instituted a review process for all international and non-essential travel to protect travelers and provide peace of mind for our customers and employees.

Our business is operating normally, with no disruption to our services and systems .  

Further, the steps we have already taken, along with our contingency plans, will help us to minimize any interruptions in the future:

• We have widely dispersed data centers and have taken prudent steps to mitigate any disruption in the supply of repair parts and supplies. As an organization that is already ISO 22301 (Business Continuity Planning) certified, we have all processes in place and we have every expectation that our existing online services will continue uninterrupted

• As a global company, our workforce is adept at remote collaboration and telecommuting, so we are confident that our ongoing development will continue according to plans.
• We have suspended all non-essential travel plans in response to the situation, so our customers may experience an increased reliance on telecommunication for support and training during this time.  
• The vast majority of our professional services, especially implementation services are handled remotely without the need to travel to customer sites. Due to the suspension of non-essential travel plans, some customer meetings originally planned to take place onsite may be handled by video or teleconference

We know that many of you are adopting interim policies on in-person meetings, conference attendance, and so on. Our teams are proactively reaching out before visiting to ensure we respect your expectations.  

Rest assured we will provide updates on our business operations as needed. However, in the meantime, if there is anything that we can do to support you and your institution, or if you have questions or concerns, please contact your account team or email us at Exlibris-support@proquest.com.

We are monitoring the situation closely and will take further steps if and as appropriate. We wish you and your members well as we all navigate this difficult situation.

Thank you.

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