Root Cause Analysis (RCA)

Overview

Ex Libris performs internal root cause analyses for each service interruption for above 5 minutes and takes the necessary steps to avoid them in the future.

• Ex Libris implements reactive and proactive problem management based on ITIL in order to minimize both the number and severity of incidents and potential problems
• For SaaS multitenant environments, Ex Libris publishes RCAs in the Customer Knowledge Center.

List of RCA reports:

RCA for Alma

RCA for Primo

RCA for Summon

RCA for Primo Central

RCA for campusM

• Article last edited: DD-Mmm-YYYY