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    6. Root Cause Analysis (RCA)

    Root Cause Analysis (RCA)

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    1. Overview
    2. List of RCA reports:
    • Product: Cross-Product
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare

    Version 1.0

    Overview

    Ex Libris performs internal root cause analyses for each service interruption for above 5 minutes and takes the necessary steps to avoid them in the future.

    • Ex Libris implements reactive and proactive problem management based on ITIL in order to minimize both the number and severity of incidents and potential problems
    • For SaaS multitenant environments, Ex Libris publishes RCAs in the Customer Knowledge Center.
    List of RCA reports:

    RCA for Alma

    RCA for Primo

    RCA for Summon

    RCA for Primo Central

    RCA for campusM

    RCA for Leganto

     

     


    • Article last edited: DD-Mmm-YYYY
    View article in the Exlibris Knowledge Center
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