Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Availability – Uptime Reports v1.1

    • Product: Cross-Product
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare

    Version 1.1


    For SaaS multitenant environments, Ex Libris has a quarterly availability report that measures and records system uptime services. This report is published and available for customers in the Customer Center.

    List of uptime reports:

    Uptime for Alma

    Uptime for Primo 

    Uptime for Summon

    Uptime for Primo Central

    Uptime for campusM


    Record of Changes

    Type of information Document Data

    Document Title:

    Availability – Uptime reports

    Document Owner:

    Tomer Shemesh - Ex Libris Chief Information Security Officer (CISO)

    Approved by:

    Barak Rozenblat – VP Cloud Services


    Apr 9, 2019

    Reviewed & Revised:

    Mar 22, 2020


    Revision Control

    Version Number Nature of Change Date Approved


    Initial version

    Apr 9, 2019


    Update - Tomer S

    Mar 22, 2020

    Document Distribution and Review

    The document owner will distribute this document to all approvers when it is first created and as changes or updates are made. This document will be reviewed and updated annually or upon written request by an approver or stakeholder. Questions or feedback about this document can be directed to the owner or a listed approver

    • Article last edited: 22-Feb-2018
    • Was this article helpful?