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  • Ex Libris Knowledge Center

    Root Cause Analysis (RCA)

    • Product: Cross-Product
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare

    Version 1.0


    Ex Libris performs internal root cause analyses for each service interruption for above 5 minutes and takes the necessary steps to avoid them in the future.

    • Ex Libris implements reactive and proactive problem management based on ITIL in order to minimize both the number and severity of incidents and potential problems
    • For SaaS multitenant environments, Ex Libris publishes RCAs in the Customer Knowledge Center.
    List of RCA reports:

    RCA for Alma

    RCA for Primo

    RCA for Summon

    RCA for Primo Central

    RCA for campusM


    • Article last edited: DD-Mmm-YYYY