Introduction Video for 360, Summon, Intota, AquaBrowser and Ulrich’s Customers!

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Duration: 15 min.

Regional Live Demo Sessions:

At the beginning of each session, the Regional Support Director gives a 10 minute introduction, followed by an overview of the Ex Libris Knowledge and Support systems.

APAC, with introduction by Adi Fubini
- Korea
- China
EMEA, with introduction by Martin Buscher
NA, with introduction by Matt Baker

Description

The Ex Libris Support Portal now handles support cases for the following ProQuest products:
360 Services, Summon, Intota, AquaBrowser, and Ulrichsweb.

00:00 Introduction
00:35 Ex Libris Knowledge Center
02:05 Access Points to Support Portal (Salesforce)
02:57 Logging into the Support Portal
04:14 Case Management
05:33 Opening a New Case
09:36 Case Sharing
10:30 Closing a Case
12:54 Additional Ex Libris Systems
13:48 Contacting Ex Libris

Links and Contact Info:
-------------------------------------
Ex Libris Knoweldge Center
http://knowledge.exlibrisgroup.com

Ex Libris Support Portal (Salesforce login required)
http://exlidp.exlibrisgroup.com

For general support issues, contact:
support@proquest.com

For technical systems issues, contact:
information.systems@exlibrisgroup.com

Attachments

None

Target Audience

Users of these ProQuest products: 360 Services, Summon, Intota, AquaBrowser, and Ulrichsweb.

Prerequisites