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    Ex Libris Knowledge Center

    Introduction Video for 360, Summon, Intota, AquaBrowser and Ulrich’s Customers!

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    Duration: 15 min.

    Regional Live Demo Sessions: 

    At the beginning of each session, the Regional Support Director gives a 10 minute introduction, followed by an overview of the Ex Libris Knowledge and Support systems.

    • APAC, with introduction by Adi Fubini

    • EMEA, with introduction by Martin Buscher

    • NA, with introduction by Matt Baker

     

    Description

    The Ex Libris Support Portal now handles support cases for the following ProQuest products:
    360 Services, Summon, Intota, AquaBrowser, and Ulrichsweb.

     

    00:00 Introduction
    00:35 Ex Libris Knowledge Center
    02:05 Access Points to Support Portal (Salesforce)
    02:57 Logging into the Support Portal
    04:14 Case Management
    05:33 Opening a New Case
    09:36 Case Sharing
    10:30 Closing a Case
    12:54 Additional Ex Libris Systems
    13:48 Contacting Ex Libris

     

    Links and Contact Info:
    -------------------------------------
    Ex Libris Knoweldge Center
    http://knowledge.exlibrisgroup.com

     

    Ex Libris Support Portal (Salesforce login required)
    http://exlidp.exlibrisgroup.com

     

    For general support issues, contact:
    support@exlibrisgroup.com

     

    For technical systems issues, contact:
    information.systems@exlibrisgroup.com
     

    Attachments

     

    None

     

     
    Target Audience Users of these ProQuest products: 360 Services, Summon, Intota, AquaBrowser, and Ulrichsweb.
    Prerequisites