Working with Ex Libris Support
- Product: Cross-Product
Working with Ex Libris Support (click here to open) is presented to new Ex Libris customers, and existing customers who have recently completed a new product implementation.
It includes the following topics:
- About Ex Libris Support
- Using the Support Portal & System Status
- Accessing Knowledge Resources
- Submitting Cases
- New Customer Tips
Ex Libris Support Quick Reference Guide (click here to open) provides a brief summary of the information in the Working with Ex Libris Support presentation, perfect for sharing with your colleagues.
What to Include in a New Support Case
A useful guide on what to include in a Support Case to ensure quicker Case resolution and avoid unnecessary delays. (click here to open)
Additional Information
New to working with Support and not sure where to begin.
Submitting a Case - One Page -