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Ex Libris Knowledge Center

Pivot-RP Accessibility Statement

All researchers, regardless of ability, need access to scholarly information. Clarivate is committed to providing all our users with a fully accessible experience for research, teaching, and learning. 

At Clarivate, we make every effort to ensure that our platforms – including Pivot-RP – can be used by everyone. Pivot-RP is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.2).

Accessibility Features and Gaps

Users of Pivot-RP should be able to:

  • Navigate most of the website using just a keyboard. 

  • Go directly to main content areas on the page using skip links.

  • Listen to most of the website using a screen reader.

  • Navigate most of the website using speech recognition software.

There may be some parts of this website that are not fully accessible:

  • In some areas the text will not reflow into a single column when you change the size of the browser window.

  • In some areas users cannot zoom in up to 400% without the use of both a horizontal and vertical scroll.

  • Some of our online forms are difficult to navigate using just a keyboard.

  • There are some cases where labels and headings are missing.

  • Content that is customizable by our customers cannot be guaranteed to meet color contrast requirements.

  • Language of parts of some pages are not read out phonetically to screen readers.

If you have a disability and need to make your computer, tablet, or other device easier to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox.

Technical Information about This Site’s Accessibility

Pivot-RP is committed to making its website accessible, in accordance with:

Compliance Level and Report

This website is partially compliant with the Web Content Accessibility Guidelines v2.2 AA standard. See the full Accessibility Compliance Report (VPAT 2.5 and WCAG) for Pivot-RP for details.

How We Tested This Platform

The accessibility of Pivot-RP is a continual effort at Clarivate. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

Pivot-RP code is checked for accessibility using a range of automated and manual checks including but not limited to: 

  • Deque’s Color Contrast Analyzer 

  • Deque’s axe DevTools accessibility testing tool 

  • High Contrast Chrome extension 

  • Chrome Developer Tools 

  • Keyboard-access manual testing and assessment 

  • Voiceover screen readers

Pivot-RP is tested on the latest versions of Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

Accessibility of This Platform

Keyboard Access

Most of the website can be navigated with a keyboard alone, but there are several areas that are currently inaccessible or hard to access.  These issues are as follows:

  • Funding tab "Browse by Keyword" chart in funding discovery is not keyboard accessible.

  • Funding tab > Advanced Search 

    • View filters expand/collapse component is not keyboard accessible.

    • Cannot open dropdown widget under Applicant/Institution Location with keyboard.

Tips for Navigating Pivot-RP with a Keyboard:

Use these common keyboard commands to navigate without a mouse. Some keystrokes may not work with every Operating System or Internet browser.

If you want to... THEN select

Move forward from link to link or to controls


Move backward from link to link or to controls

Shift + Tab

Select links or perform actions


Open pull-down menus


Navigate pull-down menus

Up/Down Arrow

Labels and Headings and Form Errors

Labels have been included on form elements throughout the product. Most sections of the site are structured with page titles and headings that can be used to navigate and understand the information on the page. Please note the following exception:

  • On the dashboard, Advanced Search is not included in the search landmark.

Status Messages and Names, Rolls, or Values

There are a few controls within Pivot-RP that show and hide information. While this helps sighted users avoid information overload, the status of these controls is not always communicated to assistive technologies like screen readers.
Screen readers also utilize the names and roles given to user interface elements to describe them to users.  Pivot conforms to most HTML web standards, exceptions to this are as follows:
  • Graphic for browse by keyword under the Funding tab, funding discovery, does not contain name, role, value, and so forth.
  • Edit Profile tabs do not identify their state as selected/unselected.
  • In the Add Publication Form, the publication type combo box is not coded to be available to assistive technology.

Page Reflow and Text Resize

The header, footer, and most text and columns reflow when the browser is resized or zoomed in so that horizontal scrollbar doesn’t appear on the page. Exceptions to this are as follows:

  • Funding Discovery requires a vertical and horizontal scroll.

  • Search results for Awarded grants and Funding Opportunities require a vertical and horizontal scroll.

  • Calendar view control requires horizontal scroll to view the options in the list.

  • Tracked Opps, Saved Searches, Shared, Advisor, and Curated views require a horizontal scroll to view the options in the list.

  • Profiles can be viewed without a horizontal scroll, but some content overlaps with each other.

This product is designed to be responsive ensuring that the content remains usable when the text is resized.  Exceptions to this are as follows:

  • At zoom 200%, users are unable to scroll to all parts of Account removal warning modal displayed on uncheck of Consent checkbox on Change Account screen (Note: Admin area of the website is only available to users with admin permissions.)

  • At zoom 200%, users are unable to scroll to all part of Export funding Opportunities details dialog (Note: Admin area of the website is only available to users with admin permissions.)

Color Contrast in Content Customizable by Our Customers

Some content that is customizable by our customers may not meet color contrast accessibility standards.  They are as follows:

  • Meaningful link text has been used throughout the non-customizable portions of the product.

  • Pivot-RP cannot guarantee customer created content located on the Dashboard, Announcements, or Profile page meets this criterion.

  • This product meets minimum color contrast guidelines, but Pivot-RP cannot guarantee that customer created text links meet the contrast requirements. Also, the “Ex Libris” text on the default product logo does not meet color contrast requirements. This logo is only displayed on the Sign in and Create Account pages. On all other pages on the site, the logo in the global header is customizable, so we cannot guarantee it meets contrast requirements.

The website was last tested in February 2024. The test was carried out internally at Clarivate.

What we are doing to improve accessibility at Clarivate?

Making content accessible is an ongoing effort at Clarivate. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts include:

  • The Clarivate Accessibility Council: a team of stakeholders working to increase accessibility resources and capabilities. 

  • Building relationships with colleges, universities, publishers and digital accessibility organizations to help make our educational solutions as accessible as they can be.

  • Foster an accessibility culture within the business by funding courses and certification for employees e.g. Deque University courses, IAAP (International Association of Accessibility Professionals) CPACC and WAS qualifications.

  • Consulting with accessibility experts such as Deque to audit and review our products. 

  • Accessibility is embedded in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.2 AA.

How to Report a Problem

If you have difficulty accessing specific Clarivate content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Online: Pivot-RP Tech Support

Preparation of This Accessibility Statement

This accessibility statement was prepared on March 12, 2024. It was last reviewed and updated in March 2024.


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