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    6. Pivot -RP - Q1 2025

    Pivot -RP - Q1 2025

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    1. Unscheduled downtime incidents in Q1 2025
    2. Scheduled downtimes during maintenance windows in Q1 2025
    3. Total unscheduled downtime minutes during the past 12 months
    4. How is Uptime Calculated?
    5. Further Information

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

    The uptime measured on a rolling 12-month basis from April 2024 to March 2025  is 100%.

    The uptime measured on a rolling 3-month basis from January 2025 - March 2025 is 100%.

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

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    Unscheduled downtime incidents in Q1 2025

    Dat

    Start time

     [CET]

    End time

    [CET]

    Duration
    (minutes)

    Description

    Scheduled downtimes during maintenance windows in Q1 2025

    Start Date

    Day of Week

    Start Time

    [CET]

    End Time

    [CET]

    Duration (Minutes)

    January 09, 2025 Thursday 16:56 17:13 17
    January 11, 2025 Saturday 09:02 09:12 10
    January 11, 2025 Saturday 11:43 12:22 51

    Total unscheduled downtime minutes during the past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2024 0
    Q3 2024 0
    Q4 2024 0
    Q1 2025 0

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    “Uptime Percentage” means Uptime expressed as a percentage, calculated by the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

    April 13, 2019April 13, 2019

    View article in the Exlibris Knowledge Center
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