Primo Uptime Report for Central Discovery Index - Q3 2021
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
The uptime measured on a rolling 12 month basis October 2020 - September 2021 is 99.94%
The uptime measured on a rolling 3 month basis July 2021 - September 2021 is 99.94%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2021
|
Date |
Start time [UTC] |
End time [UTC] |
Duration |
Description |
|---|---|---|---|---|
| September 9, 2021 | 11:31 AM | 13:00 PM | 89 |
The root cause is related to a malfunction in the Central Discovery Index administration interface that led to a situation in which the entries in one of the configuration tables marked as disable. This impacted the access to CDI resources for some of the North America customers. During the event, the service was partially unavailable. |
Scheduled downtimes during maintenance windows in Q3 2021
|
Start Date |
Start Time [UTC] |
End Time [UTC] |
Duration (Minutes) |
|---|---|---|---|
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q4 2020 | 0 |
| Q1 2021 | 227 |
| Q2 2021 | 0 |
| Q3 2021 | 89 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.