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    A specific patron cannot place requests in Primo

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    • Product: Primo
    • Product Version: All
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Description

    • When logged in as a specific user
      • Clicking on the + (plus) to expand item details only results in a - (minus) being displayed
      • Availability information does not update (Updating . . . always displays)
    • All operations work correctly for other users
    • Availability information updates when a guest
    • The browser never makes a call to rta.do
    • The Update my screen automatically option does not have a check mark

    Resolution

    Click on the box for Update my screen automatically so it now has a check mark

     

     

    • Article last edited: 20-June-2016