- Product: Primo
When an advanced search is performed using a local search field (lsr, e.g., the field lsr7), combined with any other field, no results are returned and Primo displays the the following error:
"Your search might include illegal terms or characters in query, which cause it to fail".
Primo limits the number of searchable local search fields. By default, only the first 5 local search fields are searchable.
To increase the number of active local fields follow the steps below:
- Navigate to the Search Engine Configurations area in the Back Office (Primo Home > Advanced Configuration > Search Engine Configurations)
- Under "Result Threshold," update the field "Number of active local fields in search section" to at least the number of local fields being currently used.
- Save the changes.
- Deploy changes to Search Engine Configuration (Primo Home page > Deploy All > Search Engine Configuration).
This field is not configurable per institution, the configuration must be through the Installation level. For Local / Dedicated customers, please make sure that you are using a Installation Level Admin user for this.
For Multi-Tenant customers, the Multi Tenant environments are already upgraded with more search fields than the default, Out of The Box 5 local fields.
If you see that the data in one of the Local Search fields is not retrieved, open a Salesforce Case to Primo support.
Article last edited: 10-Jan-2019