• Article Type: General
• Product: Primo
• Product Version:

Problem Symptoms:
* parameters in ldap_*.conf (ldap host, port, initial bind dn, initial bind password, and so on) have been confirmed correct by customer
* authentication still fails
* authentication errors seen in "[PDS_main] func = login" section of pds_server.log (when PDS DEBUG mode is enabled):
DEBUG [ldap::search_ldap] Performing search
DEBUG [ldap::search_ldap] Binding as cn=LDAP-pds,ou=APPS,o=LXS
ERROR [ldap::search_ldap] Error: could not perform initial bind
ERROR [ldap::ldap] Authentication failed

Cause:
*defect
*see Additional Information

Resolution:
Workaround: use uppercase 'Y' in pdsroot/conf_table/ldap_*.conf:
secure_ldap = Y