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    Browse search for call number retrieves "No browse records found"

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    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    - Browse search is working for author, title, and subject
    - "Call Number" field exists in the PNX with the correct institution code
    - Any call number browse search retrieves "No browse records found"

    Cause:
    Spaces in browse/callnumber field.
    For example: <callnumber>$$IPRIMO $$Dnp17785 $$Enp17785</callnumber>

    Resolution:
    1. In the Back Office, go to Advanced Configuration > Full Normalization Rule Configuration and edit the Normalization Rules (NR) set
    2. Remove the spaces between the rules in browse/call number
    3. Save and deploy the set
    4. Run an index

    Additional Information

    * Browse call number isn't normalized during indexing and the following sub fields are being indexed as they are: $$I, $$E, $$T.
    * Therefore, when spaces exists in this field, the institution is being indexed with the space after the institution (for example, "$$PRIMO ").
    * Since the institution code in the search section doesn't have those spaces, there isn't a match and the record is not retrieved.

    Category: Front End - Primo

    Subject: Browse - Primo

    • Article last edited: 12/2/2013
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