Cannot sign in after Primo Analytics times out
- Product: Primo
- Product Version: February 2016
- Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care
Description
- Primo Analytics times out
- A pop-up window displays asking the user to sign back in
- Back Office staff member credentials are denied
Resolution
- In a new tab or window login to the Primo Back Office
- Click Primo Analytics
- Return to the original tab or window
- Refresh the page
- Article last edited: 20-May-2016