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    4. My Account displays blank page

    My Account displays blank page

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    1. Description
    2. Resolution
    • Product: Primo
    • Product Version: v4
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Description

    When you log in to Primo and go to My Account, an empty blank page is displayed.

    Resolution

    API is not properly configured in Institution Wizard

    • Go to Institution Wizard, select your Institution
    • Check API field in the Delivery Base URLs
    • Select your API and Deploy the changes

     

    If no API in the dropdown, you have to configure it in Mapping Tables / Opac via Primo / ILS API configuration, please see:

    Basic Setup in Primo

     

     

     

     


    • Article last edited: 17-Feb-2020
    View article in the Exlibris Knowledge Center
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