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    Location tab not loading holdings information

    • Article Type: General
    • Product: Primo
    • Product Version: 4.6

    Problem Symptoms:
    1. No RTA statement displays in Primo FE. The Location tab shows "Communication error with ILS"

    2.  BE log "Publish_server.log" show error message "source_rules_config.xml (No such file or directory)"

    ==================Quoting BE log================
    2014-06-17 12:43:53,856 INFO [t-http-bio-1601-exec-235] [c-RulesContainer] - Loading rules from file: /exlibris/primo/p4_1/ng/primo/home/profile/publish/publish/production//pipes/CUSTOMER/rta_pipe_XXX/conf/rules.xml
    IOUtils::getInputStream ex->/exlibris/primo/p4_1/ng/primo/home/profile/publish/publish/production/pipes/CUSTOMER/rta_pipe_XXX/conf/source_rules_config.xml (No such file or directory)
    2014-06-17 12:43:53,858 ERROR [t-http-bio-1601-exec-235] [c-IOUtils] - /exlibris/primo/p4_1/ng/primo/home/profile/publish/publish/production/pipes/CUSTOMER/rta_pipe_XXX/conf/source_rules_config.xml (No such file or directory)
    2014-06-17 12:43:53,858 ERROR [t-http-bio-1601-exec-235] [c-IOUtils] - /exlibris/primo/p4_1/ng/primo/home/profile/publish/publish/production/pipes/CUSTOMER/rta_pipe_XXX/conf/source_rules_config.xml (No such file or directory)
    2014-06-17 12:43:53,858 ERROR [t-http-bio-1601-exec-235] [c-DecodeLoader] - Failed to parse document of decode the reason is: null
    2014-06-17 12:43:53,860 ERROR [t-http-bio-1601-exec-235] [c-SrcRulesConfigContainer] - File path for src_rules_config.xml for pipe: rta_pipe_XXX was not initialized
    2014-06-17 12:43:53,860 ERROR [t-http-bio-1601-exec-235] [c-MarcRecordsLoader] - error parsing record. data is: java.io.InputStreamReader@4f559f97
    2014-06-17 12:43:53,860 ERROR [t-http-bio-1601-exec-235] [c-MarcRecordsLoader] - Failed to parse document of marc records the reason is: Failed while setting object in stacked handler. exception message is:File path for src_rules_config.xml for pipe: rta_pipe_XXX was not initialized
    org.xml.sax.SAXException: Failed while setting object in stacked handler. exception message is:File path for src_rules_config.xml for pipe: rta_pipe_XXX was not initialized
    at com.exlibris.primo.publish.platform.normalization.loader.parsing.StackedHandler.endElement(StackedHandler.java:94)
    =========================================

    Cause:
    The file "source_rules_config.xml" was missing from be_pipes/CUSTOMER/rta_pipe_XXX/conf, possibly did not create correctly when RTA and Norm Rules were deployed.

    Resolution:

    Please open a Case with Primo Support.

    The source_rules_config.xml can be corrected manually on the Primo Server by Support staff.

     

    Category: Front-End

    Subject: Avaliability/RTA - Primo


    • Article last edited: 02/07/2017
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