Description

When using a SAML profile with the new Primo authentication module, users are directed to a "CSS-less" page.

Resolution

Verify that the domain the user is signing in from is the same as the AUTH_BASE_URL parameter in the SAML profile.
To edit this parameter:

1. Go to Primo Back Office 
2. Navigate you Primo Home > Ongoing Configuration Wizards > User Authentication Wizard
3. Check the value of AUTH_BASE_URL:
   

Is Primo Proxied?

When proxying Primo, the URL the user is coming from is different than the value of AUTH_BASE_URL and therefore fails. To fix this, you will need to set up your proxy not to proxy Primo.
For more information: Should Primo be behind a proxy?

• Article last edited: 17-May-2018