• Article Type: General
• Product: Primo
• Product Version: 4

Problem Symptoms:
-----------------------------
In the Back Office:
- Update pipe is stuck or stopped due to zombie error.

In the BE Log:
- ERROR [t-NEP-bulk-21.PersistRecords] [c-JDBCExceptionReporter] - You are trying to use a connection factory that has been shut down: ManagedConnectionFactory is null.; - nested throwable:


Cause:
------------
This is a sizing issue in DB, most likely wrong SGA sizing.

Resolution:
1. Send a sizing request to ExLibris Sizing Manager for a sizing re-assessment.
2. Apply advised changes.

Category: BO monitoring

Subject: Pipes Monitoring

• Article last edited: 14-May-2018