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    ManagedConnectionFactory error in stopped pipe

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    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    -----------------------------
    In the Back Office:
    - Update pipe is stuck or stopped due to zombie error.

    In the BE Log:
    - ERROR [t-NEP-bulk-21.PersistRecords] [c-JDBCExceptionReporter] - You are trying to use a connection factory that has been shut down: ManagedConnectionFactory is null.; - nested throwable:


    Cause:
    ------------
    This is a sizing issue in DB, most likely wrong SGA sizing.

    Resolution:
    1. Send a sizing request to ExLibris Sizing Manager for a sizing re-assessment.
    2. Apply advised changes.

    Category: BO monitoring

    Subject: Pipes Monitoring

    • Article last edited: 14-May-2018