Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Primo

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Primo
    3. Knowledge Articles
    4. My account does not show an institution from another Primo environment (Fulfillment Network is configured in Alma)

    My account does not show an institution from another Primo environment (Fulfillment Network is configured in Alma)

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Symptom
    2. Cause
    3. Resolution
    4. Example
    • Product: Primo
    • Product Version: 4.9+
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Symptom

    You go to My Account and you don't see all the institutions in the list.

    Cause

    the reason could be that the institution belongs to another Primo environment.

    Resolution

    The workaround is to create a 'dummy' institution with the same Alma code as the missing one.

    Example

    In the example below, we have 3 institutions: University of Israel, Russia University and University of Australia. Let's assume that they are correctly configured in Alma to form a Fulfillment Network. Let's also say that University of Israel and Russia University are located in the same Primo MT environment and University of Australia is in another Primo site.

    In order that "University of Australia" will be shown in Primo My Account (red circle in the screenshot below), we had to configure a new 'dummy' institution in Primo with Alma Code = 61UAUS_INST.

    My Account (Primo)

     


    • Article last edited: 22-Sep-2016
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Primo My Account Renew Status Messages customization
      • My Account/Personal settings: Expiry date is not shown in Primo though it is sent from Alma
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Community Content Type
      How To
      Content Type
      Knowledge Article
      Language
      English
      Product
      Primo
    2. Tags
      1. Alma
      2. Fulfillment Network
      3. Loans
      4. My account
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved