• Article Type: General
• Product: Primo
• Product Version: 3

Problem Symptoms:
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Patron cannot submit a hold request via Primo request tab - the message "Patron has exceeded number of hold requests allowed" appears.

Cause:
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Title Request Limit is set to 0 in Aleph Global patron details.

Resolution:
1. Go to aleph circulation module
2. Set Title Request Limit in Global patron details be more than 0.

Category: OPAC via Primo

Subject: Hold requests

• Article last edited: 5/13/2014