Primo FE is not responsive

• Article Type: General
• Product: Primo

Problem Symptoms:
In the FE library log:
*******
ERROR [t-ajp-0.0.0.0-7701-13] [c-MetalibLoginAPI] - Metalib connection failed. error: _http://xxx.yyy.zz.vv/X?op=login_request&user_name=user&user_password=password
*******

Cause:
The connection with Metalib cannot be established and that affects the system functionality.

Resolution:
- Check the Metalib server which might be down;
- Check that the Metalib configuration in the Primo BO under:
> Ongoing Configuration Wizards > Institution Wizard
Is correct

• Article last edited: 12/22/2013