Primo FE very slow to respond to requests

Description

• The Primo FE takes over a minute to load
• The default Primo View takes over a minute to load
• The FE server shows no significant percentage of I/O wait or Soft Interrupts
• The FE lockedThread.log shows errors similar to the following:

2016-11-02 23:01:05,735 INFO  [t-Thread-41] [c-ThreadsMonitor] - =========================================================================
2016-11-02 23:01:05,735 INFO  [t-Thread-41] [c-ThreadsMonitor] - Thread http-bio-1701-exec-710/8584 is running more than 40000 ms.
2016-11-02 23:01:05,735 INFO  [t-Thread-41] [c-ThreadsMonitor] - Request: 192.80.206.206 /layouts/dynamic_layout.jsp?vid=default
2016-11-02 23:01:05,735 INFO  [t-Thread-41] [c-ThreadsMonitor] - Stack trace:
2016-11-02 23:01:05,737 INFO  [t-Thread-41] [c-ThreadsMonitor] -        at java.net.Inet4AddressImpl.getLocalHostName(Native Method)
2016-11-02 23:01:05,737 INFO  [t-Thread-41] [c-ThreadsMonitor] -        at java.net.InetAddress.getLocalHost(InetAddress.java:1474)
2016-11-02 23:01:05,737 INFO  [t-Thread-41] [c-ThreadsMonitor] -        at com.exlibris.primo.common.web.BaseForm.getServerName(BaseForm.java:291)
2016-11-02 23:01:05,737 INFO  [t-Thread-41] [c-ThreadsMonitor] -        at sun.reflect.GeneratedMethodAccessor489.invoke(Unknown Source)

• The FE /etc/hosts file does not contain an entry for the server hostname:

primo@feserver(p4_1):~/p4_1/primom$grep `hostname` /etc/hosts
primo@feserver(p4_1):~/p4_1/primom$

Resolution

1. Login to the FE server as the root user
2. Add an entry for the server name to the /etc/hosts file

See the Requirements for Primo 4 Installation found in Primo Installation for more information.

• Article last edited: 03-Nov-2016