Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Primo New UI view is not loading correctly

    • Product: Primo
    • Product Version: August 2016 release
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local



    There are several possible symptoms to this issue. When trying to open the new Primo UI:


    • The page is not loading at all
    • Some elements are missing from the page
    • The view is corrupted
    • Tabs are not loading correctly


    One (or more) of the view's tiles were not configured (e.g no search fields were chosen).


    1. Go to the Primo Back Office > Ongoing Configuration Wizards > Views Wizard
    2. Edit the relevant View
    3. Click Save and Continue until you get to the Tiles Configuration page
    4. Edit and Save every tile on all three pages:
      1. Home Page
        1. Basic Search
        2. Advanced Search
        3. Main Menu
        4. Static HTML
      2. Full Display
        1. Full Results
        2. Send To
      3. Brief Display
        1. Brief Results
        2. Refine My Results (Facets)
        3. Locations
    5. Deploy the View

    • Article last edited: 13-Oct-2016
    • Was this article helpful?