Symptom

Primo New UI not loading at all, while the classic UI loads correctly.

Cause

There is no login profile defined under "Ongoing Configuration Wizards > User Authentication Wizard" in the Primo Back office.

Solution

1. Create a login profile for the Installation level (and also for the institution if requires).

2. Run deploy for the "User Authentication Configuration"

3. Load the Primo new UI page afterwards.

• Article last edited: 20-Oct-2016