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    Reloading Data Breaks Links to Tags

    • Article Type: General
    • Product: Primo
    • Product Version: 2

    Description:
    When reloading data, the relationship between the PNX and PNX extensions is broken (or are not indexed).
    We did a clean & reload recently. Afterward the tags put in before the reload show up in the tags list, but clicking on them gives zero results. Newly-entered tags appear to work as anticipated.
    I would expect the clean_data_all to either reset the tags or leave them so they would be reassociated when data are reloaded and indexed (perhaps with a relationship between the RECORDID and RECORD_ID or something else not related to a generated sequence).
    PNX extensions were enabled throughout earlier and later data loads and front-end usage.

    Resolution:
    When cleaning data, the connection between tags (PNX extensions) and items (PNX records) is removed.
    In order to reconnect them, you must run the connecting script and re-index.
    The server commands are:
    >> be_bin
    >> restore_ext_tags.sh
    If you do not re-index, then the tags will not be searchable.
    Please see Primo System Administration Guide, chapter 6, "Performing System Cleanup", "Re-Indexing the Database", p 40.

    If the clean-up was part of an upgrade, then you could also consult the upgrade package installation guide (Doc Portal > Primo > v2.,0 > Implementation and Installation Information > Primo Upgrade Kit Installation Guide.pdf), Post-Upgrade Implementation Procedures section, p 18.
    That documentation explains how to install the fix that creates this script and how to run the script.

    This issue is still open and was escalated to Second line support for further analysis <2008-09-14 01:00:03>.
    This issue is still open and was escalated to Development for further investigation <2008-09-28 02:00:03>.


    • Article last edited: 10/8/2013
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