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    Ex Libris Knowledge Center

    Some users unable to expand holdings details

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    • Article Type: General
    • Product: Primo
    • Product Version: 4.4

    Problem Symptoms:
    * Most users able to expand Locations with plus (+) next to holdings for a record
    * Certain users when logged in receive no response when trying to expand holdings

    Cause:
    "Update my screen automatically" checkbox is not checked.

    Resolution:
    Check the "Update my screen automatically" checkbox near the lower right corner of your Primo screen.

    Category: Front End - Primo

    • Article last edited: 1/10/2014