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    Thumbnails from DigiTool don't work in Primo

    • Article Type: General
    • Product: Primo
    • Product Version: 3

    Problem Symptoms:
    - Links/thumbnail in the PNX is a valid value ($$Tdigitool_thumbSS1<id>)
    - digitool_thumb template in Mapping Tables/Templates is correct and haven't been changed.
    - On a Primo search the thumbnails don't work, and the record's icons are regular.

    Cause:
    Wrong thumbnail ID ($$1).

    Resolution:
    Fix the normalization rules to include the correct thumbnail ID.
    In DigiTool there are two kinds of ID: the object ID and thumbnail ID. DigiTool must be adjusted to publish the thumbnail ID as well as the object ID, and then this ID should be in use for thumbnails in Primo.

    Category: Interoperability

    Subject: Digitool


    • Article last edited: 11/21/2013