Question

What should I know to be successful with Primo TotalCare and most effectively leverage Support?

Answer

• Understand the scope of Primo TotalCare
  • Simple Primo implementation, with periodic services
  • Access to Primo Back office for Primo Analytics and selected Primo Utilities – see Primo Back Office Access for Total Care Customers
• Stay organized around a clear mission
  • Get familiar with Primo TotalCare services 
  • Stay up-to-date with Primo Release Notes and New Release Education
  • Periodically evaluate if TotalCare is right for you, or if you want more control over Primo
• Engage with students and faculty… get feedback!
• Share information on Primo Searching
  • Set and share the expectation….Primo will NOT return search results like your previous OPAC or Discovery tool
    • Share Primo Search and Ranking document & article How Does Primo Blending Work?
• “How did Primo get these results” is a complicated question to answer
  • Were the results not helpful, or just different from expectations?
  • If not helpful, get specifics, and consult with Support about search configuration

Additional Information

About Primo

Introduction to Primo

What is Discovery and Delivery?

Primo Central Index

• Article last edited: 05-May-2016