- Product: Primo
- Relevant for Installation Type: Total Care
What should I know to be successful with Primo TotalCare and most effectively leverage Support?
- Understand the scope of Primo TotalCare
- Simple Primo implementation, with periodic services
- Access to Primo Back office for Primo Analytics and selected Primo Utilities – see Primo Back Office Access for Total Care Customers
- Stay organized around a clear mission
- Engage with students and faculty… get feedback!
- Share information on Primo Searching
- “How did Primo get these results” is a complicated question to answer
- Were the results not helpful, or just different from expectations?
- If not helpful, get specifics, and consult with Support about search configuration