Tips for Primo TotalCare Success
- Product: Primo
- Relevant for Installation Type: Total Care
Question
What should I know to be successful with Primo TotalCare and most effectively leverage Support?
Answer
- Understand the scope of Primo TotalCare
- Simple Primo implementation, with periodic services
- Access to Primo Back office for Primo Analytics and selected Primo Utilities – see Primo Back Office Access for Total Care Customers
- Stay organized around a clear mission
- Get familiar with Primo TotalCare services
- Stay up-to-date with Primo Release Notes and New Release Education
- Periodically evaluate if TotalCare is right for you, or if you want more control over Primo
- Engage with students and faculty… get feedback!
- Share information on Primo Searching
- Set and share the expectation….Primo will NOT return search results like your previous OPAC or Discovery tool
- Share Primo Search and Ranking document & article How Does Primo Blending Work?
- Set and share the expectation….Primo will NOT return search results like your previous OPAC or Discovery tool
- “How did Primo get these results” is a complicated question to answer
- Were the results not helpful, or just different from expectations?
- If not helpful, get specifics, and consult with Support about search configuration