Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Viewing My Account returns ILS errors

    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    ?€¢ Select "Personal Settings" under "My Account", it returns the error message "We're sorry, but an unrecoverable problem was detected trying to call the ILS system. Try again later."
    ?€¢ Save a search query. It is not saved and cannot be seen in My Account.
    ?€¢ Other functions/tab appear to be working fine at "My Account"
    ?€¢ Http exception found in the FE_LOG
    when calling ILS: HTTP/1.1 405 Method Not Allowed
    serviceName:'get_patron_information' ; method:''

    Invalid Parameter Value in ILS Templates Parameters

    1. Invalid entry/method in mapping table: ILS Gateway > ILS Templates Parameters:
    ID Parameter Name Parameter Value Description
    70009 HTTP Action POST get_patron_information
    2. Delete the entry
    3. Deploy the change in BO

    Other Information
    HTTP Error 405 Method not allowed

    Category: OPAC via Primo

    Subject: My account

    • Article last edited: 10/8/2013