Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Primo

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Primo
    3. Knowledge Articles
    4. Uploading the New UI Customization package fails

    Uploading the New UI Customization package fails

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Description
    2. Resolution
    3. UPDATE:
    • Product: Product
    • Product Version: August 2016 +
    • Relevant for Installation Type:  Dedicated-Direct, Direct, Local, Total Care

    Description

    When uploading a customized customization package, an error message appears in the back office: 

     

    Validation error: Zip file must have a root directory with the name of the view code

     

    Reason: the file was zipped using the Windows>>Sent To option.

    Resolution

    A workaround: use a different compression tool such as 7zip or Winrar. 

     

    Note:

    If you added images to the folder you should use a tool that doesn't automatically add Thumbs.db file to any folder containing images, as this also might cause issues.

     

     

    UPDATE:

    MacOS users have reported a problem where zipping files using the "Compress" feature automatically includes the .DS_Store file, which leads to a rejection of the package.

    The zip can be created using terminal with this syntax:

    zip -r foo.zip
    foo -x "*.DS_Store"

    (where 'foo' is the folder to zip)
    This will eliminate the .DS_Store file.


    • Article last edited: 30-Oct-2020
    View article in the Exlibris Knowledge Center
    1. Back to top
      • What is the potential fine column in the My Account area ?
      • What might cause the Pipe execute button not to work
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Community Content Type
      How To
      Content Type
      Knowledge Article
      Language
      English
      Product
      Primo
    2. Tags
      1. customization package
      2. new ui
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved