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    Uploading the New UI Customization package fails

    • Product: Product
    • Product Version: August 2016 +
    • Relevant for Installation Type:  Dedicated-Direct, Direct, Local, Total Care


    When uploading a customized customization package, an error message appears in the back office: 


    Validation error: Zip file must have a root directory with the name of the view code


    Reason: the file was zipped using the Windows>>Sent To option.


    A workaround: use a different compression tool such as 7zip or Winrar. 



    If you added images to the folder you should use a tool that doesn't automatically add Thumbs.db file to any folder containing images, as this also might cause issues.




    MacOS users have reported a problem where zipping files using the "Compress" feature automatically includes the .DS_Store file, which leads to a rejection of the package.

    The zip can be created using terminal with this syntax:

    zip -r
    foo -x "*.DS_Store"

    (where 'foo' is the folder to zip)
    This will eliminate the .DS_Store file.

    • Article last edited: 30-Oct-2020