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Why saved search alerts may contain some local records which are not new

  • Product: Primo
  • Product Version: Primo Classic
  • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare



Why certain saved search alert emails contain local records which are not new?


Saved search alert emails are based on a search given by the user, and their results are narrowed by the index creation date from the last alert execution date, so only the new records (since last alert sent) are retrieved.

Special case are deduped records, which are represented by dedupmerge record in the search index. When two existing old records (not deduped previously) were updated and they form a new dedup group, the new dedupmerge record is inserted into the search index with a new creationdate. Thus, it is an eligible result to be sent by the next saved search alert email.

Also, when an existing dedup group is dissolved, the relevant dedupmerge record in the search index is retired and it is replaced with its original member records. The member records are inserted with a new index creation date, and they can be also sent by the next saved search alert email.


A potential workaround to minimize such old records is to create saved search alerts using the New records facet.


  • Article last edited: 28-Jul-2021