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    Support for the Classic Primo UI



    More than 90% of Primo customers have adopted the use of the new Primo user interface (UI) since it was launched in August 2016. The new Primo UI facilitates a more enhanced, user-friendly research experience while being easier to customize and more secure than the classic interface.

    As your library is still using the classic Primo UI, we would like to encourage you to consider adopting the new Primo UI in the coming months. There are several valuable resources available to you that will provide you with the necessary information and can help you get started. Here are a few that we’d like to highlight: 

    We hope that the information listed above will help you think about using the new Primo UI.

    In conjunction with the Primo Product Working Group, we have reached the decision, that while the classic Primo UI will continue to be available and supported, we will no longer develop enhancements and fix bugs for the classic UI after August 2019. Other standard support activities for libraries using the classic UI will continue, including: answering product questions, providing configuration advice, ensuring hosting availability, monitoring system status 24x7 and maintaining security patches.

    This joint decision between the IGeLU, ELUNA and Ex Libris, aligns with an announcement made at the IGeLU 2017 conference that focused 2018 NERS enhancement requests and future developments for Primo on the new UI. In addition, it aligns with the feedback we gathered from Primo customers from a May 2018 survey conducted by ELUNA & IGeLU which identified the absence of technical barriers and key dates for moving to the new UI.

    As mentioned above, we hope that the above resources will help you to adopt the new UI. In the event that you would like further support in moving to the new UI, or have any questions, please submit a case and we’ll be happy to assist you.


    Primo Product Management Team

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