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Primo Accessibility

Primo Accessibility Statement

Click here to view the full Primo Accessibility Statement.

Primo and Primo VE comply with the following HTML standards and guidelines to support, for example, screen readers and key navigation software:

  • New UI and Primo VE:

    The VPAT (Voluntary Product Accessibility Template) covers Primo's degree of conformance with the accessibility standards/guidelines listed in the following table and lists any accessibility gaps that were identified by an external evaluation and customer cases. For more information on the VPAT, see the Primo Accessibility Conformance Report document.

    Standard/Guideline Included in Report

    Web Content Accessibility Guidelines 2.0 at

    Level A (Yes)

    Level AA (Yes)

    Revised Section 508 standards as published by the U.S Access Board in the Federal Register on January 18, 2017.


    Corrections to the ICT Final Rules as published by the U.S Access Board in the Federal Register on January 22, 2018.


    To make sure that we follow the above standards/guidelines, Primo's code is checked for accessibility using a range of visual, automated, and manual validations. In addition, accessibility compliance is part of our ongoing development with every new feature. For more details, see Ongoing Accessibility Improvements.

  • Classic UI:

    • XHTML 1.0 Transitional

    • WCAG 2.0 Guidelines Priority 2 (with exceptions)

    • Section 508 (with exceptions)

    • CSS level 3

    • The W3C Web Content Accessibility Guidelines 1.0, Level A

The following tool was used to validate the classic UI's pages:

Total Validator –

What We’re Doing to Improve Accessibility

Making content accessible is an ongoing effort at ProQuest. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts include:

  • Testing with users of all abilities.

  • The ProQuest Accessibility Council: a team of stakeholders working to increase accessibility resources and capabilities.

  • Pursuing partnerships with colleges, universities and other institutions to assist us in reviewing and updating our accessibility standards.

  • Supporting certifications for our employees.

  • Consulting with, and performing audits through, accessibility experts such as Deque.

Ongoing Accessibility Improvements

As part of our continuous effort to comply with Web Content Accessibility Guidelines 2.1 Level AA, we have consulted with Deque (an external accessibility company) and resolved many issues for the Primo November 2020 Release and Primo VE September and November Releases. Upcoming releases for both Primo and Primo VE are expected to resolve many more accessibility issues.

To help track these improvements, you can review the attached list of Resolved Accessibility Issues for Primo and Primo VE.

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