Primo Uptime Report for Primo MT CA01 Instance (Canada) - Q4 2019
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
The uptime measured on a rolling 12 month basis January 2019- December 2019 is 99.94%
The uptime measured on a rolling 3 month basis October 2019 - December 2019 is 99.82%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2019
|
Date |
Start time [CST] |
End time [CST] |
Duration |
Description |
|---|---|---|---|---|
| November 09, 2019 | 08:07 AM | 08:59 AM | 51 |
A regional Internet Services outage within our Canadian datacenter area caused a no internet service to the facility we are operate from, resulting no internet connectivity for our customers |
| November 09, 2019 | 11:23 AM | 12:24PM | 60 | |
| November 25, 2019 | 01:26 PM | 01:43 PM | 17 | As part of a non-disruptive storage upgrade activity, two Search Engine servers were disconnected from the storage and therefore searches didn't return any results, this happened due to a new operating system version behavior which unlike the old OS version didn't disconnected the old volume properly as part of the storage upgrade, this was identified and fixed by Ex Libris engineers. |
| November 25, 2019 | 02:08 PM | 03:55 PM | 107 |
Scheduled downtimes during maintenance windows in Q4 2019
|
Start Date |
Start Time [CST] |
End Time [CST] |
Duration (Minutes) |
|---|---|---|---|
| December 22, 2019 | 01:40 AM | 02:37 AM | 56 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q1 2019 | 0 |
| Q2 2019 | 0 |
| Q3 2019 | 0 |
| Q4 2019 | 235 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.