RapidLL Uptime Report - Q4 2021
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and twelve (12) months.
The report measures our performance as defined in the Service Level Agreement.
The uptime measured on a rolling 12 month basis January 2021 - December 2021 is 99.99%
The uptime measured on a rolling 3 month basis October 2021 - December 2021 is 99.99%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtimes incidents in Q4 2021
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
---|---|---|---|---|
November 29, 2021 | 02:02 AM | 02:11 AM | 9 |
Rollback of a new feature due to an adverse effect on system performance.
|
Scheduled downtimes during maintenance windows in Q4 2021
Start Date |
Start Time [CDT] |
End Time [CDT ] |
Duration (Minutes) |
---|---|---|---|
Total unscheduled downtime minutes during past 12 months
Quarter |
Total unscheduled downtime in Quarter (minutes) |
---|---|
Q1 2021 | 0 |
Q2 2021 | 0 |
Q3 2021 | 0 |
Q4 2021 | 9 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.
April 13, 2019April 13, 2019