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    General

    General

    What is Rapido?

    Rapido is a discovery-to-delivery library resource sharing platform focused on staff efficiency and patron services offering streamlined workflows by automating processing, and reducing the need for staff mediation.

    How do RapidILL and Rapido interrelate?

    RapidILL is embedded into Rapido and is the main source for borrowing and lending of digital material – book chapter and article scans. It is part of the Rapido subscription and provides customers with full access to all the RapidILL pods that you are entitled to join (some pods are for specific consortia and are restricted).

    Where can I get information about RapidILL pods?

    A list of all the pod members can be viewed on our web site: https://rapid.exlibrisgroup.com/Public/PublicInfo

    Are there “Notes” field in Rapido records?

    Yes. The Rapido Lending and Borrowing records include note fields.

    note field.png

    Are there turnaround time expectations for Rapido as there is with RapidILL?

    Each POD has its expected turnaround time. This is dependent on the region. 

    What are typical borrowing agreements in pods?

    For digital material all pods support 24 hour delivery at no cost (part of RapidILL).

    For physical, terms of pods are defined as part of onboarding as we identify the relevant pod you can join. Currently, all pods we have agreed to no charges, with delivery time and loan duration based on the specific group configurations.

    How long are Rapido requests retained before they’re deleted/anonymized?

    This is entirely up to the library. There is a job in Rapido to anonymize requests.  Requests will  be anonymized when the job is run (at a time of the library's choosing).  

    anonymize.png

    Are borrowing physical requests checked out to our patrons through the Manage Patron Services screen? And returned on the Return Items screen?

    Checkouts and returns can be from the Patron Services and Return screens, or from the Rapido Borrowing and Lending screens.

    Is Rapido considered to be in development, or robust and ready to handle large scale and complex resource sharing operations?

    Rapido is generally available. The initial phase of working with development partners and early adopters phase has concluded.

    What are Rapido’s major short and long-term development plans?

    We're aiming to focus on Ebooks lending and controlled digital lendings.

    Will Rapido requests be distinguishable from other Alma Resource Sharing requests in Alma?

    While there is one general resource sharing task list, there and various ways and options to view the requests, as well as different ways to adjust workflows.

    Will CDL be integrated into Rapido?

    We are planning to fully integrate CDL (Controlled Digital Lending) into Rapido. 

    Does Rapido work with OpenURL to import data from external resources into requests? 

    Yes.

    Will ebooks be an integrated function of Rapido?

    Ebooks will be integrated in Rapido. We are currently finalizing a pilot with ProQuest.

    Is there a separate set of email notifications in Alma for Rapido?

    Yes, there are specific resource sharing notifications.

    What is the process for requesting enhancements, and the enhancement release schedule?

    Initially the Rapido working group will handle this. We will soon be launching Rapido Idea Exchange. 

    Customization

    How customizable is the patron interface? 

    Messages, and display of offers are customizable.

    Are Rapido sets customizable?

    Rapido sets are fully customizable. 

    Sets offer an option of quickly and easily accessing a list of requests based on parameters defined by the staff user – e.g. all requests that have a status ‘closed’, or all requests that have a creation date ‘today’.

    Sets are user specific – each user controls which sets they want to display.  Rapido comes with predefined sets that can be used to help onboard new customers as well as an option to create new private or public sets.

    Sets are user specific – each user controls which sets they want to display.  Rapido comes with predefined sets that can be used to help onboard new customers as well as an option to create new private or public sets.

    Can we create custom facets for Rapido Lending and Borrowing? 

    Yes - these are very easy to create.

    Are labels customizable?

    Yes. You can change the text of the labels to reflect local terminology.

    After creating a new set based on certain criteria, do all new requests that meet that criteria automatically route into the set?

    Yes, You might need to refresh the page if you are already on the set but each time the set is selected all relevant requests are displayed.

    Do you have to create new sets every time you receive new requests?

    There is no need to create new sets. REquests will automatically be added to existing sets based on defined criteria.

    Can certain types of request be defined as going for review?

    You can define sets for review, or you can use mediation rules,which means that a staff will review the requests before sending them.

    Document delivery

    Does Rapido support requests for digitization/scanning/document delivery of locally owned material?

    Rapido offers this service as per configurable options.

    Would the Rapido Document Delivery/Alma Digitization request button display if there is an electronic version of the item? 

    This is configurable.

    Is there a backup location for easy access to resend scanned articles when requested? 

    The articles will be at all times available to the patrons via their library card. Staff can also send the article again in case of need from the borrowing task list. 

    Are scanned articles saved for a certain time? 

    Scanned files are stored in dedicated Amazon servers designated for this purpose – specific for the borrowing institution. The time is configurable for up to 90 days.

    Does Rapido allow for automated delivery of scanned content from BSCAN?

    Rapido integrates with BSCAN. We have a dedicate API that enables automated delivery for scanned content that can be used by BSCAN and other providers such as SCANX. The API was developed together with BSCAN.

     
     
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