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Ex Libris Knowledge Center

Accessibility Statement

Anyone with reference management needs, regardless of ability, need access to a reference management service. The RefWorks team is committed to providing all our users with a fully accessible experience for collecting, organizing, managing and formatting references.

At Ex Libris, we make every effort to ensure that our platforms – including RefWorks – can be used by everyone. RefWorks is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions.

Accessibility features and gaps

This statement applies to the following:

  • (new) RefWorks (referred to as "RefWorks" throughout)
  • The following RefWorks tools (referred to as "tools" throughout when referring to the entire list):
    • Save to RefWorks bookmarklet
    • RefWorks Citation Manager (version 2.1.0.1)
    • RefWorks Citation Manager-Hangul (version 1.1.2.0)
    • Write-N-Cite (Windows) (version 4.6.69)
    • Write-N-Cite (Mac) (version 4.6.26)
    • RefWorks for Google Docs
  • Videos hosted on the RefWorks YouTube Channel
  • PDFs, images and videos in the RefWorks Customer Knowledge Center

and does not apply to the following:

  • Legacy RefWorks (please see the ‘Disproportionate Burden’ section below for more information)

Users of RefWorks are able to:

  • Navigate many parts of RefWorks and its tools using just a keyboard
  • Listen to many parts of RefWorks and its tools using a screen reader
  • Access transcripts of videos or listen to closed captioning
  • Zoom in up to 125% using built-in browser settings without text spilling off-screen

There may be some parts of RefWorks and its tools that are not fully accessible:

  • Some content and functionality may not be accessible using just a keyboard
  • In RefWorks, some pages cannot be navigated using headings and there are no links to bypass content and jump to a key area of a web page
  • In RefWorks and its tools, information about the name and state of interactive elements, such as accordions, dropdown menus, input fields, etc., may not be available to screen readers
  • At high magnifications, zoom may interfere with access to content and features
  • The layout of the website adjusts to fit comfortably in an iPad view. It is not designed for a mobile device, therefore the text will not reflow in a single column when you minimize the size of the browser window

If you have a disability and need to make your computer, tablet, or another device easier to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox. See the RefWorks Accessibility Guide for more resources.

Technical Information about this product’s accessibility

RefWorks is committed to making its website accessible, in accordance with:

  • Level A and Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1)
  • Section 508 of the US Rehabilitation Act for features and functions.
  • The Americans with Disabilities Act (ADA)
  • Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance level and report

RefWorks and its tools are partially compliant with the Web Content Accessibility Guidelines v2.1 AA standard, due to the non-compliances listed below.

Access the full Accessibility Conformance Report (VPAT 2.4 and WCAG) for RefWorks.

Accessibility of RefWorks

This section provides additional details about the accessible RefWorks features.

Keyboard navigation

Features related to key tasks in RefWorks and its tools are navigable with just a keyboard. The Tab, Enter/Return, and the arrow keys can be used to:

RefWorks

  • Navigate menus
  • Import references from a third-party database or a reference file (e.g. RIS, NBIB)
  • Change the reference display and sort settings
  • Create citations and a bibliography in the­ desired citation style
  • View a PDF Reader and tab through its comments

Save to RefWorks bookmarklet

  • Select references

­

RefWorks for Google Docs

  • Select a folder
  • Invite someone to collaborate on the document with you
  • Search for references

RefWorks Citation Manager and RefWorks Citation Manager-Hangul (Windows)

  • Navigate through the reference list
  • Insert and edit in-text and footnote citations
  • Change Projects and folders
  • Change the citation style
  • In RefWorks Citation Manager-Hangul, navigating to the main content area is not an efficient process. Users must tab through all the main menu options before reaching the main content.

RefWorks Citation Manager (Mac)

  • Insert and edit in-text and footnote citations
  • Change Projects and folders
  • Change the citation style

Write-N-Cite (Windows)

  • Change Projects
    • Tip: Press Option/Alt + Down arrow key to navigate the menu. Press Option/Alt + Spacebar to make a selection
  • Navigate folder trees with the Up and Down arrow keys

Write-N-Cite (Mac)

  • Change Projects
  • Insert and edit a citation
  • Select a recently used citation style

If you need to navigate our writing tools using only a keyboard, we recommend getting familiar with the keyboard shortcuts available in Word and Google Docs.

Please see the Non-accessible Content section for areas where keyboard navigation is incomplete.

Screen readers

In addition to visible content, RefWorks has background data that can support accessibility by being detectable by screen readers. This data includes hidden landmarks, descriptions of state (“this section is collapsed”), and other code.

RefWorks and its tools were tested using the latest screen reader versions. The following reader and browser combinations were tested.


RefWorks, Save to RefWorks bookmarklet, and RefWorks for Google Docs

Operating System Browser Screen reader

Windows 10 Pro

Firefox

NVDA

macOS Mojave

Google Chrome

VoiceOver

RefWorks Citation Manager

Operating System Word Processing Program Browser Screen reader

Windows 10 Pro

Word 365 (desktop app)

Not applicable

NVDA

Windows 10 Pro

Word 365 (online)

Firefox

NVDA

macOS Mojave

Word 365 (desktop app)

Not applicable

VoiceOver

macOS Mojave

Word 365 (online)

Google Chrome

VoiceOver

RefWorks Citation Manager - Hangul 

Operating System Word Processing Program Screen reader

Windows 10 Pro

Hangul Word Processing (HWP) 2018

NVDA

Write-N-Cite (Windows)

Operating System Word Processing Program Screen reader

Windows 10 Pro

Microsoft Word 365

NVDA

Windows 7 Professional 2009

Microsoft Office Professional Plus 2013

NVDA

Write-N-Cite (Mac)

Operating System Word Processing Program Screen reader

macOS Sierra

Microsoft Word 2008 for Mac

VoiceOver

Magnification

The RefWorks interface was developed to be viewed comfortably on a tablet; it was not designed for use on mobile devices. While the website supports a limited zoom level (125%), the following RefWorks tools support higher magnifications without text spilling off-screen using built-in browser settings (e.g. CTRL +/- for Windows and Command +/- for Macs):

  • Except for the login screen, Save to RefWorks bookmarklet supports a zoom up to 300%
  • RefWorks for Google Docs supports a zoom up to 400% unless a smaller window (or pop-up) appears above the main screen. When a pop-up is present, zooming in more than 175% may lead to hidden or overlapping content.
  • When using Word online, RefWorks Citation Manager supports a zoom up to 175%.

Browsers offer add-ons, plugins, or extensions as well; Firefox offers the NoSquint add-on and Chrome users can enable Zoomy for webpage magnification. Adobe Acrobat has a feature that allows users to zoom in on a PDF without text spilling off the screen.

Colors, Contrasts and Fonts

RefWorks is in the process of improving its stylesheet to meet minimum contrast specifications. Adjusting these aspects can also be changed using the built-in browser settings. Some browser extensions are available to change color and contrast options, including Change Colors for Chrome and Color Changer for Firefox.

Non-accessible Content

This section provides additional details about the RefWorks features that are not fully accessible, and workarounds when available. There are current development efforts and future plans to remediate these items.

Keyboard navigation

The following functionality is not accessible by keyboard-only navigation.

RefWorks

  • Uploading documents such as PDFs (reference files, such as .ris and .nbib, can be uploaded)
  • Assigning references to a folder, renaming and reordering folders
  • Skipping to the main content of a page
  • Accessing items in the left navigation
    • Workaround (requires the use of a screen-reader):
      1. In Normal or Full view, press Tab until you reach a folder link. Press Enter/Return or Spacebar.
      2. Press Shift + Tab to navigate back to the Privacy Policy link. Press the Up arrow key to navigate up into the left navigation
  • Sorting references (by date added, date accessed, etc.)
  • Skipping to the preview panel of a selected reference
  • Editing a reference while in Normal or Table view
    • Tip: Edit references while in Full or Citation view
      • Full view: Navigate to the edit icon of the desired reference
      • Citation view: Navigate to a missing data alert in the desired reference and press Enter/Return. This will open up the Edit panel for this reference, placing focus on the field with missing data.
  • Navigating between pages of references
  • Adding, editing, or removing authors and tags
  • Zooming in and out, printing, downloading, highlighting, and adding comments to the PDF
  • Installing the Save to RefWorks bookmarklet in your browser
  • Looking up reference information by title or DOI
  • Search for a reference in your institution’s library

Save to RefWorks

  • Exporting references to RefWorks
  • Editing a reference when multiple references are displayed
  • Assigning references to a folder

RefWorks for Google Docs

  • Navigating through the reference list or search results
  • Inserting citations into a document and editing citations
  • Changing citation styles

RefWorks Citation Manager and RefWorks Citation Manager-Hangul (Windows)

  • Displaying or hiding the bibliography
  • Adding references to an existing citation

RefWorks Citation Manager (Mac)

  • Navigating to the reference list
    • Workaround: Submit a search query and navigate to references included in search results.
  • Displaying or hiding the bibliography
  • Adding references to an existing citation

Write-N-Cite (Windows)

  • Inserting citations: Cannot select references to create citations
  • Sorting references
  • Overriding the output style’s bibliography formatting
    • Tip: Press the Escape key to exit dropdown menus

Write-N-Cite (Mac)

  • Requires VoiceOver and Word shortcuts to access functionality
  • Entering access code in the Login dialog window
  • Overriding the output style’s bibliography formatting
  • Reordering the columns in the reference table (drag and drop) with one button

We continuously work on improving keyboard accessibility. If you experience any issues please let us know through our contact details provided in the Support and Feedback section below.

General Issues

  • Color contrast issues, specifically hint text in input fields
  • Names, roles, and states may not be discernible by a screen reader
  • RefWorks is not mobile-responsive

Accessibility Testing

The accessibility of RefWorks is a continual effort at Ex Libris. Accessibility standards are built into our design and style guides, and are included as part of the requirements in our software development and quality assurance pipeline.

RefWorks code is checked for accessibility using a range of automated and manual checks including but not limited to:

  • Deque aXe accessibility testing tool
  • Accessibility Insights for Web Chrome extension
  • High Contrast Chrome extension
  • WAVE (Web Accessibility Evaluation tool) provided by WebAIM
  • NVDA (NonVisual Desktop Access) screen-reader utility on Firefox and Chrome
  • VoiceOver with Mac
  • Color Contrast Analyzer provided by WebAIM
  • Colour Contrast Analyser (CCA) by the Paciello Group
  • Link Contrast Analyzer provided by WebAIM
  • Firefox and Chrome browser developer tools

Refer to the RefWorks Knowledge Center for a list of all supported browsers and operating systems.

What We’re Doing to Improve Accessibility

Making content accessible is an ongoing effort at Ex Libris. We’re committed to working with the community to ensure we continue to meet our customers’ needs. Our ongoing efforts include:

  • Testing with users of all abilities
  • The ProQuest Accessibility Council: a team of stakeholders working to increase accessibility resources and capabilities
  • Pursuing partnerships with colleges, universities and other institutions to assist us in reviewing and updating our accessibility standards
  • Supporting certifications for our employees
  • Consulting with, and performing audits through, accessibility experts such as Deque

Disproportionate Burden

The accessibility of legacy RefWorks was not evaluated. Legacy RefWorks is a version of RefWorks that is no longer for sale and is no longer being developed (other than maintenance) and is used by a continuously shrinking portion of RefWorks customers. Making legacy RefWorks more accessible will place a disproportionate burden on the RefWorks development team and will hinder other development, including accessibility improvements of (new) RefWorks.

Support and Feedback

If you have difficulty accessing specific RefWorks content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability. 

Online and Chat: https://supportcase.exlibrisgroup.com/

Email: support@refworks.com

Phone:
United States & Canada (toll-free):
+1 800 889 3358

Outside North America:
+800 4997 4111 or +1 734-707-2513

Preparation of this Accessibility Statement

This accessibility statement was prepared on September 3, 2020. It was last reviewed on September 3, 2020.

The website was last tested on April 15, 2020. The test was carried out internally.

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