Skip to main content
ExLibris

Knowledge Assistant

BETA
 
Back
Research Professional

 

Ex Libris Knowledge Center
  1. Search site
    Go back to previous article
    1. Sign in
      • Sign in
      • Forgot password
  1. Home
  2. Research Professional
  3. Product Materials
  4. Uptime reports
  5. 2020
  6. Research Professional - Q3 2020

Research Professional - Q3 2020

  1. Last updated
  2. Save as PDF
  3. Share
    1. Share
    2. Tweet
    3. Share
  1. Unscheduled downtime incidents in Q3 2020
  2. Scheduled downtimes during maintenance windows in Q3 2020
  3. Total unscheduled downtime minutes during past 6 months
  4. How is Uptime Calculated?
  5. Further Information

Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last six (6) months. The report measures our performance as defined in the Service Level Agreement. 

 

The uptime measured on a rolling 6 month basis April 2020- September 2020 is 99.99%

The uptime measured on a rolling 3 month basis July 2020 - September 2020 is 100%

 

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

 

clipboard_e061a2937df72ef20c291fde241e7630d.png

 

Unscheduled downtime incidents in Q3 2020

Date

Start time

 [CET]

End time

[CET]

Duration
(minutes)

Description

         

Scheduled downtimes during maintenance windows in Q3 2020

Start Date

Day of Week

Start Time

[CET]

End Time

[CET]

Duration (Minutes)

         

 

Total unscheduled downtime minutes during past 6 months

Quarter

Total unscheduled downtime in Quarter (minutes)

Q2 2020 8
Q3 2020 0

 

 

How is Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

 

“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

  

 Uptime Percentage = X /(Y–Z) × 100    

Where: 

  X = Uptime

  Y = Last 12 months period

  Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

 

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

 

Further Information

If you have any queries on the information within this report please contact Ex Libris through your usual channel.

April 13, 2019April 13, 2019

View article in the Exlibris Knowledge Center
  1. Back to top
    • Research Professional - Q2 2020
    • Research Professional - Q4 2020
  • Was this article helpful?

Recommended articles

  1. Article type
    Reference
    Content Type
    Product Materials
    Language
    English
    Product
    Research Professional
  2. Tags
    1. contype:prdctmt
    2. Up Time
  1. © Copyright 2025 Ex Libris Knowledge Center
  2. Powered by CXone Expert ®
  • Term of Use
  • Privacy Policy
  • Contact Us
2025 Ex Libris. All rights reserved