Research Professional
Welcome to Research Professional
Welcome to Research Professional. On this page you will find the most up-to-date information about Research Professional, broken down into easy to navigate sections.
- If you want to learn more about upgrading from Research Professional to Pivot-RP, please review the information under Research Professional to Pivot-RP.
- If you want to contact or chat with our Support team, please use this form.
- Product Documentation
- Access the latest documentation for Ex Libris products
- Training
- A range of help videos for both end-users and administrators.
- Knowledge Articles
- Answers as provided by our product analysts, to commonly raised questions.
- Can *Research Professional institutional administrators set up shared funding calendars?
- Can a closed SalesForce case be re-opened?
- Can I edit my *Research Fingerprint? Is it possible to switch it off altogether?
- Contact *Research Professional
- Do I need to sign in to view *Research Professional?
- How can I access *Research Professional remotely?
- How can I sign up to alerts from the 8am Playbook?
- How can I sign up to receive news articles relevant to my interests?
- How do I conduct a simple search?
- How do I find out if I have an account?
- How do I join a Broadcast Demonstration?
- How do I know if I am eligible to apply for a funding opportunity?
- How do I stop receiving email alert?
- How to grant admin rights?
- I've forgotten my password, how do I reset?
- How do I set up a funding email alert?
- Is there a way to remove the pre-filtering for eligibility?
- I have moved to another institution; how can I move my account to my new institution?
- I think there is a bug or technical problem with the site. What should I do?
- How can I create and delete *Research Professional accounts as an institutional administrator?
- What information should be provided when opening a Case?
- What is Case Status, and What Does It Mean?
- What is Ex Libris Escalation Policy?
- What sort of items do you include in your Funding database?
- Product Materials
- Learn more about our product offerings, and how they can serve your needs.