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Research Professional

 

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Research Professional

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  1. Welcome to Research Professional

Welcome to Research Professional

Welcome to Research Professional. On this page you will find the most up-to-date information about Research Professional, broken down into easy to navigate sections.

  • If you want to learn more about upgrading from Research Professional to Pivot-RP, please review the information under Research Professional to Pivot-RP.
  • If you want to contact or chat with our Support team, please use this form.
  • Product Documentation
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    Access the latest documentation for Ex Libris products
    • *Research Professional Help
    • Getting Started
    • Funding
    • News
    • Advanced Opportunities Search Criteria
    • Awards
    • My Profile
    • Our Institution
    • Administrator and Workgroup Editor Guide
    • Downloadable PDF Guides
    • *Research Professional Glossary
    • Award Types
    • Single Sign On
    • Fingerprints
    • Funding Insight
  • Training
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    A range of help videos for both end-users and administrators.
    • Research Professional Broadcast Demonstrations
    • End User Functionality Training
    • Administrator Functionality Training
    • Pivot-RP Introduction Demonstrations for Research Professional Admins
    • Pivot-RP Q&A Sessions
  • Knowledge Articles
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    Answers as provided by our product analysts, to commonly raised questions.
    • Can *Research Professional institutional administrators set up shared funding calendars?
    • Can a closed SalesForce case be re-opened?
    • Can I edit my *Research Fingerprint? Is it possible to switch it off altogether?
    • Contact *Research Professional
    • Do I need to sign in to view *Research Professional?
    • How can I access *Research Professional remotely?
    • How can I create and delete *Research Professional accounts as an institutional administrator?
    • How can I sign up to alerts from the 8am Playbook?
    • How can I sign up to receive news articles relevant to my interests?
    • How do I conduct a simple search?
    • How do I find out if I have an account?
    • How do I grant admin rights?
    • How do I join a Broadcast Demonstration?
    • How do I know if I am eligible to apply for a funding opportunity?
    • How do I stop receiving email alert?
    • I've forgotten my password, how do I reset?
    • How do I set up a funding email alert?
    • Is there a way to remove the pre-filtering for eligibility?
    • I have moved to another institution; how can I move my account to my new institution?
    • I think there is a bug or technical problem with the site. What should I do?
    • What information should be provided when opening a Case?
    • What is Case Status, and What Does It Mean?
    • What is Ex Libris Escalation Policy?
    • What type of funding do you include in your Funding database?
  • Product Materials
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    Learn more about our product offerings, and how they can serve your needs.
    • Research Professional to Pivot-RP
    • Our Funding Opportunities Remit
    • Awards Data
    • Award Field Details
    • RCA Reports
    • Uptime reports
  • Release Notes
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    • Research Professional Release Information
    • Quarterly Webinars
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