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    Research Professional - Q2 2021

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months  and over the last twelve (12) months
    The report measures our performance as defined in the Service Level Agreement.

     

    The uptime measured on a rolling 12 month basis July 2020 - June 2021  is 99.99%

    The uptime measured on a rolling 3 month basis  April 2021 - June 2021 is 100%

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

    clipboard_e5ef2f4c3a4b707e876d879fc9ec1bab6.png

     

    Unscheduled downtime incidents in Q1 2021 

    Date

    Start time

     [CET]

    End time

    [CET]

    Duration
    (minutes)

    Description

             

    Scheduled downtimes during maintenance windows in Q1 2021

    Start Date

    Day of Week

    Start Time

    [CET]

    End Time

    [CET]

    Duration (Minutes)

    June 02, 2021 Wednesday  18:21 PM 18:39 PM 18


    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q3 2020 0
    Q4 2020 0
    Q1 2021 22
    Q2 2021 0

     

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

    April 13, 2019April 13, 2019

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