Welcome to Rialto Support

This article contains a short presentation and other important resources about the Rialto Technical Support Team, including how to chat, open cases, and report other issues. 

Watch the video recording of the Introduction to Rialto Support presentation here:
Intro to Support-20221025_143921-Meeting Recording (1).mp4

View the presentation slides here:
Intro_To_Support_ENGLISH.pptx

Resources

You can access Rialto documentation, view system status, or review a case in the ExLibris Knowledge Center here. 

The form to open a case is here:

https://support.proquest.com/s/?language=en_US

Escalation email: 
PQ-RialtoSupportEscalation@clarivate.com 

Here is a link to the Status page for Rialto and your other Ex Libris products. Register to this service to receive updates on planned maintenance windows or unplanned outages:
https://status.exlibrisgroup.com/

For immediate access to more information and answers to common Rialto questions, you can search the Rialto knowledge base here and get instant access to the following resources:

• Product Documentation

• Release Notes

• Training

• Knowledge Articles

• Product Materials

• Article last edited: 03-Aug-2021