Rialto Service Page
The Requests and Services page provides users with convenient access to certain forms and tools, enabling them to initiate requests independently, thereby streamlining the inquiry process and eliminating the need to contact Ex Libris Support. Each option in the page includes a brief description of the service or form associated with it. The links are tailored to the user, ensuring the requests are sent to the appropriate recipients and the user is identified.
The following options are available in the page:
- Form to request DDA. Selection Plan, or EBA activation
- Link to Idea Exchange
- Form to request activation of a new platform
- Link to open a support ticket
- Form to request a specific report from the Title Matching Fast service
Access to the Requests and Services page is controlled by a Customer Parameter.
Using the Requests and Services Page
In the Requests and Services page (Collection Development > Market > Requests & Services), access a form or service by selecting its link.
Controlling Access to the Requests and Services Page
A Customer Parameter controls access to the Requests and Services page. Access can be limited to administrators or can be made available to all users.
- Access the Rialto Customer Parameters page (Configuration Menu > Collection Development > Other Settings).
- Set the rialto_service_page_admin_only_access parameter to one of the following:
- true – the Requests and Services page is only visible to administrators.
- false – the Requests and Services page is visible to all users.
Rialto Customer Parameters page - Select Save. The setting is implemented.