Update IE representation lock the IE and update never ends
- Product: Rosetta
- Product Version: 5.0.1
- Relevant for Installation Type:
Problem Symptoms:
Add a representation to an IE.
Add a representation to an IE.
The update lock the IE and never ends.
The IE is locked with the message:
"Currently Adding/Updating Representation By: USER XXX."
There are no available actions and no option to roll back.
Cause:
The process has failed but Rosetta was not able to stop or revert the process and unlock the IE.
Resolution:
Contact Rosetta support to unlock the record in the DB.
"Currently Adding/Updating Representation By: USER XXX."
There are no available actions and no option to roll back.
Cause:
The process has failed but Rosetta was not able to stop or revert the process and unlock the IE.
Resolution:
Contact Rosetta support to unlock the record in the DB.
- Article last edited: 20-April-2016