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    Update IE representation lock the IE and update never ends

    • Product: Rosetta
    • Product Version: 5.0.1
    • Relevant for Installation Type: 


    Problem Symptoms:
    Add a representation to an IE. 
    The update lock the IE and never ends.
    The IE is locked with the message: 
    "Currently Adding/Updating Representation By: USER XXX."

    There are no available actions and no option to roll back.

    The process has failed but Rosetta was not able to stop or revert the process and unlock the IE.

    Contact Rosetta support to unlock the record in the DB.


    • Article last edited: 20-April-2016