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    Rosetta
    Ex Libris Knowledge Center

    UI not accessible - Fail Login/pwd

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    • Article Type: General
    • Product: Rosetta
    • Product Version: 4.0.1

    Problem Symptoms:
    UI is not accessible

    * No error in server.log
    * User is not locked, nor expired and user and pwd are correct
    * Apache running only on ONE server, ans was restarted as root
    * All servers are up and have been restarted
    * PDS seems ok but when try to login, it doesn't redirect and fails

    Look at the pds_server.log :
    pdsroot
    cd ../log
    tail -f pdsroot

    See :
    Warning : HTTP Error Message = Can't connect to preserve-staging.nlb.gov.sg:80 (connect: No route to host)

    Try then from one server :
    wget "preserve-staging.nlb.gov.sg:80"
    It should fail as well

    Cause:
    Proxy
    Port
    Load balancer
    Firewall

    Resolution:
    1. Check with System Administration Team to see what was changed and if can be rolled back
    2. if nothing was changed, contact Support

    Category: Infrastructure

    Subject: PDS

    • Article last edited: 11/20/2014