Symptoms

Unable to create or save changes when a Rule contains a long Error Message (larger than 2000 bytes of characters) from:

• "Submission" → "Rules" → "Metadata Extraction Error" / "Format Validation Error" / "Virus Check Error" screen
• "Technical Issues" screen of either "Submissions" or "Data Management", after selecting either:
  • "Remember my decision concerning this combination of format and error message" option and clicking on "Save" button, from "Format Validation" or "MD Format" screens.
  • "Remember my decision concerning error message" option and clicking on "Save" button, from "Virus" screen.
  with Rosetta versions 7.3.0.0 to 8.0.0.0, the following "Technical Issues" screen behaviour may also be experienced for the affected IE / SIP:
  • Permanent's TA shows that "Problem" is "% failed", clicking on it shows that each Validation Stack issue have "files" (e.g. instead of "1 files").
  • Unable to Ignore an IE from Permanent's TA screen.
  • Unable to Rerun IE from Permanent's TA screen.

Causes

A long Error Message (larger than 2000 bytes of characters) is returned by MDExtractorPlugin, FormatValidationPlugin, VirusCheckPlugin.
The Error Message value is stored in the Rosetta's DB by a VARCHAR2 data type (limited to 2000 bytes).

Workaround

For Rosetta versions 7.3.0.0 to 8.0.0.0 -
Do not select "Remember my decision concerning..." option from "Format Validation" / "MD Format" / "Virus" screens when the above-mentioned Plugins return an Error Message longer than 2000 bytes of characters.
Instead, create the relevant Rule manually (from "Submission" → "Rules").

Defect Status

There is no plan to remove the limitation of 2000 bytes of characters per Error Message.
Instead, Error Messages should be truncated by the Plugins or a Rule should be created manually.
For each Rule created / saved, the sum size of all "Error Message" entries' value, must be up to 2000 bytes of characters.

The above-mentioned faulty behavior of Rosetta versions 7.3.0.0 to 8.0.0.0 experienced after "Remember my decision concerning ..." option is pressed, is resolved starting Rosetta version 8.1.0.0, the fix (DPS-21414) release note is:

Plugins that return an error message over 2000 bytes, will receive an error message "Unable to create rule. Plugin error message is too long." when trying to auto create a rule.
This will apply to all three plugin types that create a rule, i.e. format validators, metadata extractors and virus check.
 

• Article last edited: 06-Oct-2024