Structure

Use the following case structure:

Relevant info

Environment: Production/Sandbox/Development

Institution:

Rosetta Version: 5.3/5.4/5.5

Object number: SIP/IE

Description

Issue description:

Steps to reproduce:

Attachments

Logs

Screenshots

Tips

• Make sure to choose the correct asset (Rosetta)
• Include any information that could help us resolve the issue
• Avoid long sentences and repetition
• Use bullet points (or numbering) instead of paragraphs
• Be clear and specific
• Limit yourself to one problem per Case
• Make sure your system is accessible and ExLibris user has sufficient privileges (user roles)

Additional Information

 More information about submitting a new case can be found in the Support Portal User Guide.

• Article last edited: 12-Mar-2018