Submitting Rosetta Support Cases Best Practices

Use the following case structure:

Relevant info

Environment: Production/Sandbox/Development

Institution:

Rosetta Version: 5.3/5.4/5.5

Object number: SIP/IE

Description

Issue description:

Steps to reproduce:

Attachments

Logs

Screenshots

Make sure to choose the correct asset (Rosetta)
Include any information that could help us resolve the issue
Avoid long sentences and repetition
Use bullet points (or numbering) instead of paragraphs
Be clear and specific
Limit yourself to one problem per Case
Make sure your system is accessible and ExLibris user has sufficient privileges (user roles)

More information about submitting a new case can be found in the Support Portal User Guide.