Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    MARCit! enhanced file is not FTPd back to /export directory

    • Article Type: General
    • Product: SFX
    • Product Version: 4

    Problem Symptoms:
    During the MarcIt! export run, the export file is generated, but an error message is returned from the MarcIt server:
    The MARCIt! process failed:
    Cannot enhance (ERROR=Cannot determine local file on server).
    Please report this failure through the CRM eService.
    http://support.exlibrisgroup.com/

    Cause:
    Firewall rules for MARCit!-related ports need to be adjusted on the server

    Resolution:
    The following tasks need to be completed by the server administrator or the library IT team:
    1) Open outgoing HTTP ports 8999 and 8991.
    2) Set the TCP timeouts for these ports to 14400 seconds (4 hours).

    Additional Information

    More information on MARCit! export workflow:
    * SFTP connection is opened from SFX customer server to MARCit! server, export file is transferred from customer server to MARCit! server for enhancement.
    * HTTP connection is opened from SFX customer server to MARCit! server.
    * Request for action on the MARCit! server is sent
    * Enhancement process on MARCit! server begins (2+ hours).
    * HTTP connections should remain open during this time.
    * When enhancement completes, MARCit! server sends a response back to SFX customer server.
    * SFTP connection is opened from customer server to MARCit! server, enhanced file is transferred to /export directory on customer's SFX Instance.

    Category: MARCit! (SFX)

    Subject: SFX


    • Article last edited: 10/24/2013
    //Feedback