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- Jul 31, 2017
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- Answers as provided by our product analysts, to commonly raised questions.
- 16 or 17 digit SFX object ID not...
- 856_URL target description
- A-Z AutoComplete (AJAX) not work...
- A-Z eJournal list searches resul...
- A-Z eJournal List searches retur...
- A-Z List - default search not se...
- A-Z mobile interface shows eBook...
- Accessing Archived STAT Tables f...
- Activating DirectLink banner cau...
- Adding a new object to the insta...
- Adding print journal holdings to...
- Adding the Display Logic rule fo...
- Add an IP Address to Access Ex L...
- Add a Single Subscription (No Sp...
- Add local English title to a non...
- Add new vendor for SUSHI harvest...
- Advanced export ignore getSelect...
- Advice on restoring of SFX from ...
- Ajax doesn't work in the A-Z lis...
- All SFX statistics reports yield...
- apache error during update - ......
- Apache error log contains many e...
- Apache error_log message
- Are EBSCO e-Books Included in Pr...
- Are Virtual HyperV and Linux Con...
- At SFx menu Google scholar-web s...
- Authors names order is reversed ...
- Autoload target issues after Mar...
- AutoUpdate Not Working for Targets
- AZ list-problem when jumping fro...
- AZ search for abbrev. titles wit...
- A documentation error was found ...
- Banner Image Location for the A-...
- Bouncing messages to sfx_callbac...
- Bug with related ISSNs in XML AP...
- Cannot execute error appearing i...
- Can a closed SalesForce case be ...
- Capability to add OP to a TS wit...
- changes not taking effect after ...
- Change Base URL in Google Schola...
- Change the Web Page Title for th...
- Changing instance name from exis...
- Changing journal title in Knowle...
- Changing MySQL password via serv...
- Changing of Base URL in Google S...
- Changing the A-Z eJournal search...
- Changing the Library's Link Reso...
- Changing the Report Broken link ...
- changing the size of SFX Menu wi...
- Changing the size of the A-Z Lis...
- Check and Fix Corrupted Tables V...
- Check if an Online2Offline Cron ...
- Check the Status of Statistical ...
- Chrome browser identifies connec...
- Cleaning the SFX_REQUEST table
- Clean scratch directory util doe...
- COinS cannot handle the encoding...
- Column headings for SFX advanced...
- What Are the Common Causes of Fu...
- Common mistakes with Crossref DO...
- config/connection_user.config_ I...
- How to localize the new SFX Jour...
- Configuring the eBook Search in SFX
- Contribution Requests Fails with...
- Copy-DB process cannot be execut...
- Copy database or UNIX files into...
- Count of all unique journals / a...
- Create Primo thumbnails from the...
- Cron utility to export e-journal...
- Customer ability to close Salesf...
- Customized Service Type Icon Loc...
- DataLoader doesn’t accept valid ...
- DataLoader Report Displays ISBN1...
- Determine if Apache software use...
- Diacritics display incorrectly o...
- Disable DirectLink when Note/Aut...
- Displaying Related Objects in th...
- Displaying the note and authenti...
- Documentation on using the RSI API
- Does AutoUpdate setting remove l...
- Does new Voyager location impact...
- Does Primo Central return result...
- Duplicate service links appear i...
- Duplications are allowed in the ...
- E-Mail to ExLibris option from t...
- EBL/ebrary migration to Ebook Ce...
- Ebook Central Perpetual - (de)ac...
- eBook Search Index server_admin_...
- Ebsco Targets without the Ebsco API
- editing a symbolically liked fil...
- Editing the display name for Doc...
- Elsevier ScienceDirect Autoloade...
- Enhancement Process - Common Q&A
- Error: SFXAdmin is not accessib...
- Error "connect to localhost fail...
- error at the rev-up logs
- error during backup - "can't ope...
- Error in RSI Log When Running RS...
- Error in SFX hot backup process ...
- Error in the message received fr...
- Error is received when trying to...
- Error message at Aleph catalogue...
- Error Message During AZ List Ind...
- error message from dataloader ap...
- Error message when shutting down...
- Error message when using DirectLink
- Error retrieving pid file (apach...
- Error when building eBook search...
- Error when running cold backup s...
- Exclude Alma Items from Being Pu...
- Export MARC Fields from SFX
- extra" SFX Menu produced from li...
- Ex Libris Offices' IP Addresses
- Factiva linking to SFX results i...
- Foreign IP throws perl software ...
- Gale Target Gets OpenURL is Inva...
- General note is not displayed in...
- Generating a Report containing T...
- GetSelectedFullTxt service is mi...
- Global Public name is used in th...
- Google Export Implementation Doc...
- Google Scholar Registration Form...
- Google Scholar Registration inac...
- GO button (or SFX button) missin...
- Go button in SFX menu has no effect
- Harvester fails at 24% after app...
- Hebrew titles do not appear in A...
- Hide the More(#) link within the...
- How can bX Trial Status be Chang...
- How can I request new collection...
- How Can We Change the SFX Button...
- How does Cataloging Differences ...
- How do I check when the Google S...
- How do I request a Support Porta...
- How Do Primo Central Records Work?
- How to add a DOI Button to the b...
- How to change Primo to display p...
- How to change the size of the to...
- How to configure SFX Direct Link...
- How to configure the Ex Libris P...
- How to delete an SFX institute?
- How to delete a SUSHI-uploaded f...
- How to display Aleph Summary Hol...
- How to download the backup package
- How to Enable Customer Contribut...
- How to Enable the DirectLink Sid...
- How to Enable the Unpaywall (for...
- How to extract OpenURL from a Pr...
- How to extract SFX holdings to l...
- How to generate report of unique...
- How to increase timeout?
- How to Perform a Complete Rollback
- How to Prevent Circular Primo-SF...
- How to properly shutdown and sta...
- How to rename a data file of an ...
- How to replace Ex Libris banner ...
- How To Report Full Text Linking ...
- How to skip the check of Operati...
- How to switch your SFX to work w...
- How to turn the AZ header image ...
- How to view cron jobs
- HTML Reports error occurs after ...
- HTML Report results page blanks ...
- ib_logfile - InnoDB Configuration
- Identifying internal IP addresses
- ILL/Document Delivery Form form ...
- Implementing the SFX Multilingua...
- Implement Location Sort Order fo...
- Important Database system upgrad...
- Increase the Number of Results i...
- institute specific activation no...
- Integrating SalesForce and SFX
- In ARC startup: "ORA-12514: TNS:...
- In monograph export, serials are...
- In the report "deleted object po...
- IP address in the get_file_restr...
- IP restrictions for Stat Queries...
- Issues When Updating Target Prec...
- Is it possible to delete the con...
- Is there an ER diagram that list...
- Journalsearch is not available (...
- Journal subscription index doesn...
- KBART Automation: Automatic Upda...
- KB Changes via CRM" dropdown onl...
- KB Update HTML Reports: "Back to...
- Korean titles are not searchable...
- Language displayed in SFX menu n...
- Lines in the Admin get corrupted...
- Linking Parameters HTML reports ...
- Linking to Proquest HTTPS Gateway
- Link Directly from SFXAdmin to t...
- Load Journal Print Holdings into...
- Loans list is empty although the...
- Local holdings not appearing in ...
- Login and password are requested...
- Look-up Tool problem with CJK file.
- Lots of sfxmenu garbage files ar...
- Low performance in simplified te...
- MARCit! enhanced file is not FTP...
- MARCit! export admin interface t...
- MARCit! export file has records ...
- MARCit enhancements contain a "L...
- MetaLib 4.3.1 RSI IP problem
- minor mistake in the user_permis...
- Misleading info text in SFX v4 T...
- Missing an index on the STAT_REP...
- Missing diacritics when the auth...
- Missing service types in global ...
- Missing term in the AZ Main tab ...
- Multiple Object Menu and KB acti...
- Naming convention for new UStat ...
- Newly activated title not search...
- New A-Z List problem with 'i' / ...
- Non-existent citation linker fil...
- NOTE field does not display in t...
- No access to Collection Tool
- no augmentation occurred for obj...
- No downtime backup script only b...
- No Full Text
- No Primo Central Results Returne...
- No Results for Citation Linker A...
- Objects have Proxy Setting Check...
- Object Portfolio that were activ...
- Object types used by eBook search
- OpenURLs with more than one Auth...
- OpenURL 1.0 requests using KEV F...
- openURL with DOI uses year m_typ...
- Open Letter from Non-Commercial ...
- Optimize MySQL Tables to Resolve...
- Order of services in SFX menu
- Original Title of CJK journal is...
- OVID target linking to login screen
- Part of proceeding series" relat...
- Peer review value in the RSI tab...
- Primo Central Interaction with U...
- Problematic report from the Adva...
- Problems with eBook Search Go Bu...
- Problems with Knowledge Center, ...
- Problem displaying multi-byte (U...
- problem with A-Z list page navig...
- Problem with Direct Linking banner
- Problem with XML from SFX - Prim...
- Project Gutenberg "View Online" ...
- PubMed export does not aggregate...
- records_per_page” value can’t be...
- Record can't be added to the sta...
- Related Objects fulltxt is in th...
- Related Objects in SFX KB
- related object with the same TS ...
- Remove bX Logo from SFX Menu
- Remove non-Alma Google Scholar L...
- Remove SFX Link in Google Scholar
- Removing SFX Version 2
- resetting MySQL passwords
- revision update kbsw-20131000 ta...
- RSI is not handling 'moving wall...
- Running two processes at the sam...
- scheduling an update of the A-Z ...
- Scheduling statistics queries fo...
- Searching ampersand (&) in the A...
- Searching for "B to B" in the A...
- Security Tip: Protecting SFXAdmin
- Security vulnerability issues – ...
- server_admin_util "clean tmp" ut...
- Setting SUSHI R4 for Nature fail...
- Setting up SFX backups
- Setup Email Preferences to Subsc...
- SFX-Verde Harvesting Stopped Wor...
- SFXAdmin Error - User doesn't exist
- SFX A-Z List is Down
- SFX can't display more than two ...
- SFX does not support UNIMARC cat...
- SFX e-book statistics
- SFX: Ebrary and EBL Targets Reti...
- SFX fails to identify books in C...
- SFX Holdings not appearing in Go...
- SFX Institutional Holdings File ...
- SFX Menu cannot change language ...
- SFX menu does not handle the dia...
- SFX menu should be collapsible b...
- SFX_REQUEST table error running ...
- SFX search embedded into library...
- SFX Ver4 Menu Configuration - Pr...
- Show Availability checkbox is no...
- Since 2009 April revision, onlin...
- Site Down option in Target Servi...
- Site Down status doesn't affect ...
- Some targets names are missing a...
- Sorting services displayed in th...
- spaces or special characters in ...
- Splitting large txt report files
- Springer Link is moving to HTTP...
- SQL vulnerability at AZ list adv...
- SSL 3.0 Vulnerability ("POODLE")
- Subscribing to Knowledge Center ...
- Supported Browsers for UStat
- System Cleanup Recommendations t...
- targets/services/portfolios inac...
- Target not appearing in A-Z eJou...
- Target precedence settings not w...
- there isnt option in threshold c...
- There is authors and Crossref DO...
- The "Verde Info" button is locat...
- The change of a target service p...
- The color of the print when a ta...
- The DataLoader term MAIN-HIRA sh...
- The DOI in OpenURL from MetaLib(...
- The e-mail address ‘instance@hos...
- The Google Chrome (80) Update an...
- The LCCN field is missing from t...
- The RSI log does not contain err...
- The search in Refworks from Prim...
- Thresholds based on IP adress fa...
- Threshold problem when article s...
- Threshold Tool removed huge numb...
- Time Frame for Google Scholar cr...
- Tips for Advanced Document Searc...
- Titles from Shared Consortium In...
- Title for Taiwan cannot contain ...
- transparentpixel.png problem per...
- Troubleshooting targets that are...
- turning off innodb in mysql
- Turn on Debugging mode to view T...
- Two problems regarding the 'site...
- Unable to edit Display Logic ent...
- unable to use e-mail output opti...
- Upload statistics from an archiv...
- Usage Statistics for bX in SFX A...
- User/Password for FTP
- Using DataLoader with the IP Ins...
- Using the Ovid AutoLoader for SFX
- Using the Springer AutoLoader fo...
- Using the Taylor & Francis AutoL...
- Using the Wiley AutoLoader for SFX
- UStat: SUSHI reports from Highwi...
- UStat - Overlapping Data: How is...
- UStat credentials - can addition...
- USTAT IP and hostname for vendors
- Verde Harvester not able to run
- Viewing System Status for SaaS E...
- warning message when cleaning OA...
- Ways to include eBooks in SFX, P...
- What are the column descriptions...
- What are the differences between...
- What data is included in MARC XM...
- What does "ETD" stand for?
- What does "no source" mean in th...
- What do I do with the "Broken li...
- what is &exception=noDOI in obje...
- What is the SFX KnowledgeBase Co...
- What procedure should be followe...
- What to do when an e-mail messag...
- Whenever Target name is changed ...
- When activating few institutes, ...
- When Author's first name has two...
- When a title containing '-' SFX ...
- When ISSN is active for a target...
- When is Ex Libris Hosted "Mainte...
- When linking from Verde, Volume ...
- When localizing a target the Cro...
- When many SFX windows are open, ...
- When OpenURL contains both CJK c...
- When title contains 2 hyphens an...
- When Vendor Does Not Support Ope...
- Where Are SFX Logo and Button Fi...
- Where can I find the a-z_banner....
- Where can the SFX Admin Center l...
- Where does ExL get the MARC reco...
- Where do I find the parameters f...
- Which fields determine whether a...
- Why are OpenURL links from EBSCO...
- Why are some collections 'grayed...
- Why doesn't Google Scholar show ...
- Wrong title in Google Scholar dr...
- “back” radio button at the botto...
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