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SFX
  • Product Documentation
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    Access the latest documentation for Ex Libris products
    • Version 4.0
    • KnowledgeBase Information
    • SFX KnowledgeBase eService
    • French Documentation
    • MARCit
    • Security and Data Privacy
  • Release Notes
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    Stay informed about the features and capabilities included in each product release
    • 2024
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    • 2014
  • Training
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    Learn new skills and get certified with our tutorials, recorded training and other materials
    • SFX TotalCare Implementation Training
    • SFX Direct Implementation Training
    • SFX General Training
  • Knowledge Articles
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    Answers as provided by our product analysts, to commonly raised questions.
    • 16 or 17 digit SFX object ID not imported into excel correctly
    • 856_URL target description
    • A-Z AutoComplete (AJAX) not working properly for titles with non-filing chars.
    • A-Z eJournal list searches result in Title.pm error message
    • A-Z eJournal List searches returning blank results
    • A-Z List - default search not selected after switching to new azlist templates
    • A-Z mobile interface shows eBook "Tab"
    • Accessing Archived STAT Tables for TotalCare Customers
    • Activating DirectLink banner causes error message
    • Adding a new object to the instance KnowledgeBase
    • Adding print journal holdings to the Primo A-Z list for Alma data
    • Adding the Display Logic rule for DirectLink
    • Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall
    • Add a Single Subscription (No Specific Target) in SFX and Primo
    • Add local English title to a non-English object
    • Add new vendor for SUSHI harvesting in Ustat?
    • Advanced export ignore getSelectedFullTxt service.
    • Advice on restoring of SFX from a full backup
    • Ajax doesn't work in the A-Z list when looking in Google Chrome
    • All SFX statistics reports yielding blank results
    • apache error during update - ... could not bind to address ...
    • Apache error log contains many errors regarding Multilanguage.pm script
    • Apache error_log message
    • Are EBSCO e-Books Included in Primo Search Results?
    • Are Virtual HyperV and Linux Containers environments supported?
    • At SFx menu Google scholar-web search shows“article title” and not journal title
    • Authors names order is reversed in SFX menu
    • Autoload target issues after March SP (2019)
    • AutoUpdate Not Working for Targets
    • AZ list-problem when jumping from category to title
    • AZ search for abbrev. titles with "and" instead of "&" will fail
    • A documentation error was found in the SFX Advanced User's Guide on page 239
    • Banner Image Location for the A-Z List
    • Bouncing messages to sfx_callback@exlibris.co.il
    • Bug with related ISSNs in XML API response.
    • Cannot execute error appearing instead of SFX menu
    • Can a closed SalesForce case be re-opened?
    • Capability to add OP to a TS with Object Lookup=No
    • changes not taking effect after editing a .pm file
    • Change Base URL in Google Scholar Registration
    • Change the Web Page Title for the A-Z eJournal or eBook List
    • Changing instance name from existing base URL
    • Changing journal title in KnowledgeBase object
    • Changing MySQL password via server_admin_util retrieves an error message
    • Changing of Base URL in Google Scholar registration
    • Changing the A-Z eJournal search behavior
    • Changing the Library's Link Resolver Base URL in bX Hot Articles App
    • Changing the Report Broken link email output
    • changing the size of SFX Menu window / screen
    • Changing the size of the A-Z List "info" pop-up window
    • Check and Fix Corrupted Tables Via server_admin_util
    • Check if an Online2Offline Cron is Scheduled
    • Check the Status of Statistical Tables
    • Chrome browser identifies connection as "Not Secure"
    • Cleaning the SFX_REQUEST table
    • Clean scratch directory util doesn't clean ../sessions subdirectory
    • COinS cannot handle the encoding of some special characters
    • Column headings for SFX advanced export - TXT type
    • What Are the Common Causes of Full Text Linking Problems, and How Can Linking Be Improved?
    • Common mistakes with Crossref DOI in SFX
    • config/connection_user.config_ IP address block message is very unfriendly
    • How to localize the new SFX Journal search and AZ List
    • Configuring the eBook Search in SFX
    • Contribution Requests Fails with Error Message
    • Copy-DB process cannot be executed via cron
    • Copy database or UNIX files into another instance
    • Count of all unique journals / active portfolios with ISSN de-duplication
    • Create Primo thumbnails from the jpegs (access files) not the preservation master files.
    • Cron utility to export e-journals to MetaLib
    • Customer ability to close Salesforce Cases
    • Customized Service Type Icon Locations on the SFX Server
    • DataLoader doesn’t accept valid LCCN
    • DataLoader Report Displays ISBN10 Although Loaded ISBN13
    • Determine if Apache software used by an Ex Libris Product Includes a Certain Module
    • Diacritics display incorrectly on SFX menu.
    • Disable DirectLink when Note/Authentication info is available doesn't work
    • Displaying Related Objects in the SFX Menu
    • Displaying the note and authentication fields in the SFX A-Z List
    • Documentation on using the RSI API
    • Does AutoUpdate setting remove local thresholds?
    • Does new Voyager location impact Primo Extracts?
    • Does Primo Central return results for a particular PC key?
    • Duplicate service links appear in the SFX Menu
    • Duplications are allowed in the "Instances" configuration of the upgrade
    • E-Mail to ExLibris option from the KBManager doesn’t send to CC e-mail address
    • EBL/ebrary migration to Ebook Central
    • Ebook Central Perpetual - (de)activation with SFX DataLoader
    • eBook Search Index server_admin_util tasks
    • Ebsco Targets without the Ebsco API
    • editing a symbolically liked file using Unix File Manager in SFX Admin
    • Editing the display name for Document Delivery services
    • Elsevier ScienceDirect Autoloader automated download and KB loader
    • Enhancement Process - Common Q&A
    • Error: SFXAdmin is not accessible, the database is being updated
    • Error "connect to localhost failed" when submitting document delivery form
    • error at the rev-up logs
    • error during backup - "can't open" table .MYI
    • Error in RSI Log When Running RSI Index Build
    • Error in SFX hot backup process "Copy failed: No such file or directory at"
    • Error in the message received from the collection tool
    • Error is received when trying to export all inactive portfolios for all targets.
    • Error message at Aleph catalogue when there are 2 authors.
    • Error Message During AZ List Indexing: Use of uninitialized value ...
    • error message from dataloader appears in the txt.ok.err file
    • Error message when shutting down MySQL via server admin util
    • Error message when using DirectLink
    • Error retrieving pid file (apache/httpd.pid)
    • Error when building eBook search index
    • Error when running cold backup script
    • Exclude Alma Items from Being Published to Primo
    • Export MARC Fields from SFX
    • extra" SFX Menu produced from link when accessing SFX from a source database
    • Ex Libris Offices' IP Addresses
    • Factiva linking to SFX results in login prompt
    • Foreign IP throws perl software error instead of access denied
    • Gale Target Gets OpenURL is Invalid Error
    • General note is not displayed in the AZ list
    • Generating a Report containing Target URLs
    • GetSelectedFullTxt service is missing at "MARCIt! Profile" form.
    • Global Public name is used in the A-Z list instead of the Local name
    • Google Export Implementation Document
    • Google Scholar Registration Form Update Problem
    • Google Scholar Registration inaccessible in SFX Admin
    • GO button (or SFX button) missing for target service link in the SFX Menu
    • Go button in SFX menu has no effect
    • Harvester fails at 24% after applying SFX KB revision 20141000
    • Hebrew titles do not appear in A-Z list
    • Hide the More(#) link within the Alma GetIt tab
    • How can bX Trial Status be Changed to Buy Mode?
    • How can I request new collections to be added to our Discovery Indexes, KnowledgeBases and the Alma Community Zone?
    • How Can We Change the SFX Button Image in the AZ List?
    • How does Cataloging Differences effect Primo Central records linking?
    • How do I check when the Google Scholar index was last refreshed?
    • How do I request a Support Portal Login for a new staff member?
    • How Do Primo Central Records Work?
    • How to add a DOI Button to the browser
    • How to change Primo to display personal author names to inverted order (lastname, firstname) instead of direct order (firstname lastname) in the full record display?
    • How to change the size of the top bar of the SFX Journal Search page
    • How to configure SFX Direct Link for Primo
    • How to configure the Ex Libris Primo target
    • How to delete an SFX institute?
    • How to delete a SUSHI-uploaded file in UStat
    • How to display Aleph Summary Holdings in the SFX menu
    • How to download the backup package
    • How to Enable Customer Contributions
    • How to Enable the DirectLink Sidebar
    • How to Enable the Unpaywall (formerly oaDOI) Service on SFX
    • How to extract OpenURL from a Primo Central, Alma and other sources
    • How to extract SFX holdings to load into Primo
    • How to generate report of unique active SFX titles
    • How to increase timeout?
    • How to Perform a Complete Rollback
    • How to Prevent Circular Primo-SFX Link when Using the EX LIBRIS PRIMO Target
    • How to properly shutdown and start the SFX server
    • How to rename a data file of an Oracle database or move it to a different location
    • How to replace Ex Libris banner in mobile A-Z eJournals list with custom logo
    • How To Report Full Text Linking and Availability Problems to Support
    • How to skip the check of Operating System when installing SFX?
    • How to switch your SFX to work with RSI
    • How to turn the AZ header image into a link
    • How to view cron jobs
    • HTML Reports error occurs after using browser's back button
    • HTML Report results page blanks out when multiple windows are open
    • ib_logfile - InnoDB Configuration
    • Identifying internal IP addresses
    • ILL/Document Delivery Form form customization - increasing display field size
    • Implementing the SFX Multilingual A-Z List interface
    • Implement Location Sort Order for Voyager VPRIMO
    • Important Database system upgrade required message in SFX Admin Center
    • Increase the Number of Results in “List of Historic Loans”
    • institute specific activation not included in v2 A-Z when retrieved from remote
    • Integrating SalesForce and SFX
    • In ARC startup: "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor"
    • In monograph export, serials are also exported
    • In the report "deleted object portfolios" for FACTIVA the titles are missing.
    • IP address in the get_file_restriction.config_ file is invalid
    • IP restrictions for Stat Queries does not work in cron setting
    • Issues When Updating Target Precedence List from sort_services.config_
    • Is it possible to delete the contents of /exlibris/ftp_from_exlibris/ ?
    • Is there an ER diagram that lists the SFX MySQL table names?
    • Journalsearch is not available (different unix username)
    • Journal subscription index doesn't pick data from AZ_FILTER
    • KBART Automation: Automatic Updates to Your Library Holdings
    • KB Changes via CRM" dropdown only shows targets active for DEFAULT ins
    • KB Update HTML Reports: "Back to report selection" option doesn’t work properly
    • Korean titles are not searchable with a title in the Admin center
    • Language displayed in SFX menu not in accordance with default language.
    • Lines in the Admin get corrupted when resolution is changed /page is restored
    • Linking Parameters HTML reports not working correctly
    • Linking to Proquest HTTPS Gateway
    • Link Directly from SFXAdmin to the Primo Central Collection Activation Page
    • Load Journal Print Holdings into a Local OPAC SFX getHolding Target Service
    • Loans list is empty although there are active loans
    • Local holdings not appearing in A-Z eJournal List
    • Login and password are requested unnecessarily
    • Look-up Tool problem with CJK file.
    • Lots of sfxmenu garbage files are created in logs directory
    • Low performance in simplified template when many Related Objects are involved
    • MARCit! enhanced file is not FTPd back to /export directory
    • MARCit! export admin interface too narrow, full title is unrecognizable
    • MARCit! export file has records with no FMT and incorrect LDR positions 12-16
    • MARCit enhancements contain a "Leader" tag which doesn’t conform to standard
    • MetaLib 4.3.1 RSI IP problem
    • minor mistake in the user_permissions.config file
    • Misleading info text in SFX v4 Translations & Display intro page
    • Missing an index on the STAT_REPEATABLES table
    • Missing diacritics when the author name is fetched via PMID.
    • Missing service types in global version of services_public_name.config_
    • Missing term in the AZ Main tab of the Translations & Display in Galician
    • Multiple Object Menu and KB activations
    • Naming convention for new UStat users
    • Newly activated title not searchable in A-Z eJournal List
    • New A-Z List problem with 'i' / info button
    • Non-existent citation linker file error
    • NOTE field does not display in the SFX Menu
    • No access to Collection Tool
    • no augmentation occurred for object_type REPORT
    • No downtime backup script only backs up sfxglb3 and last instance in list
    • No Full Text
    • No Primo Central Results Returned in Search
    • No Results for Citation Linker Article Title Search
    • Objects have Proxy Setting Checked But Not at Target Service Level
    • Object Portfolio that were activated for a certain institute appear as inactive
    • Object types used by eBook search
    • OpenURLs with more than one Author incorrectly display their initials.
    • OpenURL 1.0 requests using KEV Format for dissertations not recognized
    • openURL with DOI uses year m_type=online instead of year m_type=print
    • Open Letter from Non-Commercial Metadata Suppliers Supporting a More Collaborative and Transparent Approach When Working with Link Resolvers and System Vendors
    • Optimize MySQL Tables to Resolve Table Size Issues
    • Order of services in SFX menu
    • Original Title of CJK journal is not displyaed in DirectLink Menu Banner
    • OVID target linking to login screen
    • Part of proceeding series" related Object type doesn't show in SFX menu
    • Peer review value in the RSI table is empty when using consortia.
    • Primo Central Interaction with Uresolver or SFX
    • Problematic report from the Advanced Collection Tool.
    • Problems with eBook Search Go Button and Page
    • Problems with Knowledge Center, Developer Network, On Line Help etc.
    • Problem displaying multi-byte (UTF-8) when CrossRef lookup is enabled
    • problem with A-Z list page navigation
    • Problem with Direct Linking banner
    • Problem with XML from SFX - Primo pipe fails
    • Project Gutenberg "View Online" tab is not opening in iFrame
    • PubMed export does not aggregate holdings correctly
    • records_per_page” value can’t be changed
    • Record can't be added to the statistics tables for related object.
    • Related Objects fulltxt is in the basic section at simplified menu
    • Related Objects in SFX KB
    • related object with the same TS won't appear at SFX Menu
    • Remove bX Logo from SFX Menu
    • Remove non-Alma Google Scholar Links
    • Remove SFX Link in Google Scholar
    • Removing SFX Version 2
    • resetting MySQL passwords
    • revision update kbsw-20131000 table_maintenance.pl error
    • RSI is not handling 'moving wall' embargo as SFX Menu.
    • Running two processes at the same time on a server can cause problems
    • scheduling an update of the A-Z list
    • Scheduling statistics queries for a date range
    • Searching ampersand (&) in the A-Z list behaves differently then searching 'and'.
    • Searching for "B to B" in the A-Z list doesn't work with a "contains" search.
    • Security Tip: Protecting SFXAdmin
    • Security vulnerability issues – Basic troubleshooter
    • server_admin_util "clean tmp" utiliry removes files newer than specified date
    • Setting SUSHI R4 for Nature fails with "Global Error encountered..."
    • Setting up SFX backups
    • Setup Email Preferences to Subscribe to Ex Libris Mailing Lists
    • SFX-Verde Harvesting Stopped Working After Work in SFX Server
    • SFXAdmin Error - User doesn't exist
    • SFX A-Z List is Down
    • SFX can't display more than two tags of Aleph summary holdings
    • SFX does not support UNIMARC cataloguing.
    • SFX e-book statistics
    • SFX: Ebrary and EBL Targets Retirement Notification
    • SFX fails to identify books in CTXO when DOI is fetched and genre include.
    • SFX Holdings not appearing in Google Scholar
    • SFX Institutional Holdings File Does Not Open in My Browser
    • SFX Menu cannot change language when generated from MetaLib
    • SFX menu does not handle the diacritic ? in Author name
    • SFX menu should be collapsible by default, out-of-the box
    • SFX_REQUEST table error running monthly kbdb update
    • SFX search embedded into library website
    • SFX Ver4 Menu Configuration - Preview does not work
    • Show Availability checkbox is not checked for a Source
    • Since 2009 April revision, online2offline log only has one line
    • Site Down option in Target Service not working for non-verde instances
    • Site Down status doesn't affect institute's sfx menu
    • Some targets names are missing at the collection tool export file
    • Sorting services displayed in the View It tab in Primo
    • spaces or special characters in institute name.
    • Splitting large txt report files
    • Springer Link is moving to HTTPS protocol
    • SQL vulnerability at AZ list advance tab.
    • SSL 3.0 Vulnerability ("POODLE")
    • Subscribing to Knowledge Center resources to get answers before questions arise
    • Supported Browsers for UStat
    • System Cleanup Recommendations to Free Disk Space
    • targets/services/portfolios inactive with red asterisk
    • Target not appearing in A-Z eJournal list
    • Target precedence settings not working for article requests
    • there isnt option in threshold composer to create parsedDate threshold with '=='
    • There is authors and Crossref DOI lookup problem.
    • The "Verde Info" button is located on the far right end of the screen.
    • The change of a target service parser has an effect on the parser of the Ops
    • The color of the print when a target or a target service is inactive
    • The DataLoader term MAIN-HIRA should be MAIN-KANA
    • The DOI in OpenURL from MetaLib(PubMed) is not interpreted in SFX Context Object
    • The e-mail address ‘instance@hostname’ is not valid
    • The Google Chrome (80) Update and Possible Impact on SFX
    • The LCCN field is missing from the multi object menu
    • The RSI log does not contain errors that can been seen on the screen.
    • The search in Refworks from Primo returns limited information
    • Thresholds based on IP adress fail in SFX4
    • Threshold problem when article starts on one issue and ends in the next one
    • Threshold Tool removed huge number of empty local thresholds
    • Time Frame for Google Scholar crawls of XML export file
    • Tips for Advanced Document Searching in the Customer Knowledge Center
    • Titles from Shared Consortium Instance Not Appearing in Local Instance
    • Title for Taiwan cannot contain non-Chinese Traditional characters
    • transparentpixel.png problem persists after 4.1.2.
    • Troubleshooting targets that are not displaing in the SFX menu
    • turning off innodb in mysql
    • Turn on Debugging mode to view Target URLs
    • Two problems regarding the 'site down' flag in SFX 4 were detected :
    • Unable to edit Display Logic entries in SFX Admin
    • unable to use e-mail output option for object portfolios
    • Upload statistics from an archived file
    • Usage Statistics for bX in SFX Admin Center
    • User/Password for FTP
    • Using DataLoader with the IP Institute Feature
    • Using the Ovid AutoLoader for SFX
    • Using the Springer AutoLoader for SFX
    • Using the Taylor & Francis AutoLoader for SFX
    • Using the Wiley AutoLoader for SFX
    • UStat: SUSHI reports from Highwire Press for 2014
    • UStat - Overlapping Data: How is it calculated and what is the impact?
    • UStat credentials - can additional users (administrator/read-only) be created?
    • USTAT IP and hostname for vendors
    • Verde Harvester not able to run
    • Viewing System Status for SaaS Environments
    • warning message when cleaning OAI tables
    • Ways to include eBooks in SFX, Primo, and Primo Central
    • What are the column descriptions for advanced tab delimited text exports using the export tool?
    • What are the differences between the A-Z eJournal list "Starts with" options?
    • What data is included in MARC XML exports from SFX?
    • What does "ETD" stand for?
    • What does "no source" mean in the Query 2 statistics results?
    • What do I do with the "Broken link report" Emails?
    • what is &exception=noDOI in object portfolio parse param?
    • What is the SFX KnowledgeBase Contribution feature?
    • What procedure should be followed to alert Ex Libris of a system down?
    • What to do when an e-mail message is not being sent at the end of the Revision
    • Whenever Target name is changed by KB team, Display Logic Rules get corrupt
    • When activating few institutes, the SFX admin login page suddenly appears.
    • When Author's first name has two letters, the initials also show two letters
    • When a title containing '-' SFX publishes 210a field with imcomplete title
    • When ISSN is active for a target with ‘/’ in title, TargetMatcher returns error
    • When is Ex Libris Hosted "Maintenance Window"
    • When linking from Verde, Volume and date range not displaying in SFX menu
    • When localizing a target the Crossref settings can't be changed
    • When many SFX windows are open, Shortcut Bar disappears
    • When OpenURL contains both CJK characters and DOI, those characters are garbled
    • When title contains 2 hyphens and DOI, sfx menu appears incorrectly in FireFox
    • When Vendor Does Not Support OpenURL
    • Where Are SFX Logo and Button Files Located
    • Where can I find the a-z_banner.gif file
    • Where can the SFX Admin Center logins be updated?
    • Where does ExL get the MARC records from MARCiT?
    • Where do I find the parameters for Ovid Autoload in SFX?
    • Which fields determine whether an object was changed for the "Compare with" MARC XML export?
    • Why are OpenURL links from EBSCOhost failing?
    • Why are some collections 'grayed out' in PCI registration site?
    • Why doesn't Google Scholar show full-text links to eBooks
    • Wrong title in Google Scholar drop-down menu
    • “back” radio button at the bottom of the list of targets is inactive
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