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  • Ex Libris Knowledge Center

    04 Basic Troubleshooting

    Duration: 29 min.

    View on alternate host: Play Download




    Begins with a brief review of the SFX process that happens behind-the-scenes: how the OpenURL factors into that process and where issues can arise. We’ll cover the OpenURL generator tool that’s available in the SFX Admin Center, as well as how to troubleshoot missing and broken links, debug issues, along with how to report issues to support.



    Topics covered

    • Introduction
    • OpenURL Generator
    • Missing and broken links
    • Debugging Issues
    • Reporting issues to Support
    • Summary & Additional Resources





    Target Audience library staff working with SFX Direct
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